We stayed for 2 weeks as a family of 6 (Kids 4, 6, 9, parents and grandma) and had a great time. I would recommend it to a friend.
Great joy for kids was a transparent clear cenote just 40 yards (meters) from the house. It's free and there are another two free cenotes withing 2 minutes walk. We jumped in several times per day to cool off. Beautiful Beach is 15 minutes walking distance. After travelling around for 2 weeks, this beach was the best.
House is clean and nicely decorated in Mexican style. You can tell that the owners love the home. It has a character, it's not an anonymous rental. Fenced backyard is a great place to spend mornings and evenings. Seems that most homes around are owned by Canadian retirees, that are having great fun down there. 10 minutes walk takes you to Chemuyil, authentical Mexican village with restaurants, shops, friendly people and kids running around.
Communication with owners was great, responsive with no surprises. On site manager was responsive.
You will find that services in Mexico don't work as well as in US or Europe, but this house is managed with western culture and standards. You get what you are promised. So enjoy the laid back Mexican culture, but rely on this reliable accommodation.