I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was more than helpful.
Overall, I recommend this vacation rental.
We have stayed at Shores of Panama condo before and we do enjoy the condo and location. The beach is very crowded maybe due to overflow from Pineapple Willie's and condo across the street. This was our first time to use Book That Condo. Overall satisfied with their staff. Only problem I had was when I e-mailed my contract no one ever made contact with me to let me know they received it. I called the next day and they said they would look to see if they had it. They did have my contract. They said they would call me the day I arrived and let me know when the condo was ready and give me the door code. Check in was NLT 4:00pm. I waited till 3:30 decided to call and check on status. I was told I had not sent in my contract so they did not bother to call me and check to see if I was there and ask about my contract. As stated above I called week before to make sure they had my contract so this would not happen on day of check in. I feel someone from Book That Condo should have called and questioned me about my contract and I could have checked in 2-3 hours earlier. My suggestion to you is if you book with them call soon as you arrive and check the status of your condo.
Manager responded on 6/14/2014:
Hi Jerry, We appreciate you letting us know about your experience at Shores and with BTC. I just wanted to take a moment to let you know that we do take our guests concerns and comments seriously and we now respond to the emailed contracts that they have been received. Your check in was not delayed due to the contract not showing as signed, this is no way impacts what time you check in. Our housekeeping team does not have access to this information, they contact their inspector to let them know your condo is cleaned, then our inspector goes to your condo to make sure nothing has been missed, they in turn contact our office to let us know we can contact the guest. Check in is after 4 PM, so there are times on busy check in days that not everyone can be called by 4:00 as we may run over. We do thank you for your explicit information as it assists us in making our future guest experiences better. Warm Regards, Your Book That Condo Team