I stayed here with a group of 8 people looking for a ski getaway. The house was incredibly clean and prepped to our expectations. The directions for use of the house provided by Chuck were very simple to follow and made for a smooth check in/check out. The place was incredibly comfortable and had all the amenities we needed for the weekend.
There was only one hiccup in our stay - the hot tub would not get hot the first night or after skiing at all. I left Chuck a message and he promptly returned my call with directions on how to rectify the situation. He proceeded to call 30 minutes later to make sure it was still working right. When it was not, he guided me through a reset process and troubleshoot EVERYTHING until the hot tub was finally heating up. It didn't make a difference that it wasn't hot at first; Chuck's attentiveness and willingness to help create a situation to our satisfaction speaks volumes about him and the end situation was still the same pleasurable result - kudos to him!
I am already planning a trip for next winter and the entire group suggests staying at this home again.
Chuck - thank you for everything!