From the initial contact with Alan, through the end of our vacation, it was a great experience. Alan went above and beyond with anything that could possibly be needed. Staying at other condo's in the past, at the Myrtle Beach Resort, we didn't need additional information on the resort, but Alan still offered and made sure we didn't have any questions whatsoever. A week prior to our stay, we had not received our guest pass for entrance into the resort. Alan Immediately, after talking with us, went to the Post Office at 7:00 A.M. in the morning to re-mail another out to us. In addition he followed up and was prepared to contact the resort and pay for an additional pass or reimburse us if we had any problem receiving the second one that was mailed out. They have put a lot of thought into what you may need during your stay, from the kitchen utensils to the beach chairs, umbrella, and beach toys for the kids. The condo is decorated beautifully, and very clean(Again, we have stayed in the past and None have been as clean as this one). The view from the balcony is AMAZING! We spent a lot of time sitting looking at the ocean and reading and in the evenings sat and watched fireworks. The location is great, you walk right down the stairs and can walk straight over to ocean or one of pools. Myrtle Beach Resort itself is a great place to stay, with immediate access to the beach, pools(indoor or out), as well as our favorite evening activity, the lazy river. We are looking forward to our next stay and will definitely stay here again!!!