We were greeted by Martin upon arrival, who proceeded to give us a very thorough walkthrough of the apartment and the neighbourhood. He was always available via email or phone and was extremely prompt in topping up things we needed, like extra dishwasher tablets or repairing the kettle. Not that the apartment was lacking, mind you. It was fully equipped right down to bottles of olive oil and vinegar which we happily used when preparing meals.
The apartment was bright and clean and comfortable for a family of five, even when one of us had to sleep on the sofa bed in the living room. The location was superb - Matilda was just around the corner and restaurants like Jamie's Italian and Hawksmoor were extremely close by. The Covent Garden tube was only a 2 minute stroll and there were multiple boutiques (Ted Baker, Superdry, Kate Spade etc) and supermarkets all around the area.
I really valued the centrality of this apartment and even though it is not cheap, you save money in terms of transport and the convenience of being able to rest your feet after shopping before you head out for dinner and the theatre is pretty priceless. Plus, I got to take a photo with Tom Hiddleston who was performing in the Donmar just behind the apartment :)
Thanks again to Martin for making our stay an enjoyable one!