My husband and I were looking forward to spending a relaxing, fun filled week, celebrating our 3yr Wedding anniversary at Tim and Cynthia Trahan's rental on Mallots bay.
Unfortunately before we had a chance to, the area of Lake Champlain, flooded. Their home was still safe and dry with no problems but we were not sure if the area would still be able to offer all the vacation touristy stuff we were looking forward to, since many roads, stores and buisness's were closed and damaged.
Our rental contract stated that they do not give refunds on deposits. This worried my husband and I greatly. Time to book elsewhere was growing short and loss of our deposit meant we would have difficulty affording another place.
I contacted Tim, not only did he understand and sympathize with us he did agree to refund us our deposit considering the difficult circumstances. He was very friendly, curtious and even mentioned that he would love us to visit again at another time.
I have heard bad stories of rental owners who under no circumstance refunds the deposit and are extremely rude.
This was not the case in any way, in fact just the opposite ! Because of the owners kindness and quick response to us we will, without a doubt, be visiting their perfect little getaway on the lake in the very near future. Thanks again Tim & Cynthia :))