The appartment is very well equipped, spacious, has lots of cupboard space which was great as we stayed 3 weeks and had a lot of stuff. The furniture is tasteful and there is enough cutlery for 8. Happy holiday homes that manages the appartment is a professional company that helps efficiently in case of problems and that is actively planning excursions and giving good tipps (dining with children...).
However, not all services are up to the high standard that the company strives to give. The cleaning company is not up to much. We had a sticky bathroom cupboard and lots of dust under the bed. Also, the toilet flush in one of the bathrooms did not work when we arrived. How can you NOT notice this when you clean a bathroom? HHH sent someone the next day to fix this and some other plumbing problems.
The dishwasher had no salt and someone had put salt into the space for the rinsing liquid. Again - this should be checked by the cleaners.
We cooked a lot and it was a bit challenging as the largest pot was barely large enough to cook 500 g of spaghetti, but not more.
The condominium is in a complex of around 30 appartments that share a swimming pool. The pool is large enough to swim and was rarely crowded, even in August.
The view is gorgeous and the terrace is large enough to have meals outside - if the heat allows it.
The area is very scenic and there are lots of things to do and places to visit. We went to Como by boat twice, to Milan by ferry to Varenna and continued by train (beware - you have to buy the tickets in the tourist information in Varenna, no ticket sale at the station), and of course we took the ferry to Varenna and Bellagio and visited some villas.
Unfortunately, the restaurant in the Lido di Menaggio closed while we were there (legal problems) and the local authorities only managed to get a kiosk to operate that sold panini and ice cream. Apart from that, the lido is very nice.
HHH has multilingual friendly staff. With some more attention to detail this could be a five star place, the potential is there.