My family stayed here over Christmas with a group of 16 people, ages 1-50. It was a wonderful vacation! The house and grounds are beautiful and immaculately maintained. The staff takes care of nearly any request, and we felt like we at a much nicer home away from home. We had the Mexican cooks make three dinners for us, and this provided left overs for lunches nearly all week. Their food was delicious! The bedrooms are all well appointed and comfortable. We had a 1-year-old and they provided a diaper pail, a booster seat for the car, a high chair, a pack-n-play crib, baby gates for the stairs, a baby monitor, and even a potty. We really only had to bring diapers! The common rooms comfy and large enough for many of us at once. It was a true family vacation!
Some people in our family stayed close to the villa for sunbathing and swimming in the pools. There is a gorgeous pool with three levels of depth and a nice baby pool in the shade. There were many chaise lounges and an outdoor cabana-type spot for lounging. The covered hammock area was also popular! The teens played volleyball and walked next door to the hotel to go in the lagoon and to the small, sandy beach. Some people also stayed busy with activities. We went on a catamaran trip with Fat Cat - a highlight for sure. The boat ride was fun and the snorkeling and swimming were fantastic. One group went on a Jungle Adventure and had a blast. Everyone swam with dolphins - an expensive but worthwhile experience. Most went on a day trip to Chichen Itza, which was loved by some but not everyone. It's a long drive and at high season, the lines can be long. A smaller group went to Tulum instead and it was well worth it. It's close by and do-able in a morning or half day, depending on your interest level. Doug arranged for his photographer and masseuse to come over. The pictures were some of the best family pictures we've had taken. Charlie put everyone at ease and captured some great pics. Overall, we have nothing negative to say. One piece of advice is to bring all the clothes you will need, especially over the holidays as it was difficult to get laundry done during the holidays. This was a small issue and caused no stress. We ate at several area restaurants, with Latitude 20 being our favorite (though service was sometimes slow). The tacos and margaritas were awesome!
Doug was so easy to work with. Everything was exactly as described and as we expected it! Nothing slipped through the cracks!