Winter Vacation Gone Wrong
Having seen all the previous good reviews we were excited about this place. Problems began however from the moment we arrived.
I'll cut right to the chase however: we were robbed while staying here! Our car was parked IN the garage. Someone broke in from the back alley into the backyard, got into the garage and stole several valuables from the car. A friend staying with us was in the kitchen, heard noises, went outside and saw the guy running off with her stuff. The police were called but say that its unlikely anything will be recovered. The really scary thing is that if someone can enter the backyard, there is not much to prevent them from entering the house (the alarm system we found out isn't hooked up). All that separates the backyard from the alley is an unsecured wooden gate.
There were also cleanliness issues. We found a used bandaid sticking to the bedlinen under the comforter, making us question whether the linen had been changed at all between occupants, so we had to wash the linen ourselves for peace of mind; not the way one likes to begin a vacation.
After the burglary, we did not feel comfortable staying there and left that night for a hotel. The icing on the cake after all this was that the owners refused to give a refund saying that these things happen, it was not their responsibility and they cannot be faulted (they offered a fraction of the amount back). I would think providing a clean and secure home would be the first responsibility. They even had the nerve to charge us a cleaning fee.
So needless to say, we will not be staying here again.
Owner's Response: It is a sad fact of modern life, but break-ins do happen in cities and elsewhere. We were very sorry to hear that this had happened in our garage. This is the first time we've had a break-in in our garage since we bought the property in 2005 (the garage is separate from the house, and we've never had anyone try to break into the house, knock on wood!), and hopefully the last.
To address the issue we have added a new lock to the wooden gate, so that it is possible to lock it from the inside. We’ve also upgraded the alarm system. Still, guests should be advised to never leave valuables in a car, even if it is parked in the garage.
Re. the cleanliness issue, we do strive to keep the house as clean as possible, which I think the other reviewers will attest to. In this case a band aid must have stuck to the sheet without our housekeeper noticing. While this is unfortunate, I can guarantee that the sheets (and unwanted band aid) were thoroughly washed on high temperature.
We work hard to make sure that staying in the Berg House is a pleasant and enjoyable experience. While I think we have achieved that 99% of the time, I am sorry to acknowledge that we weren’t able to find a solution that worked for both parties for this particular guest.
Helpful votes: 3/4
Did you find this review helpful?