OK place depending on your needs
Suite was OK as described in the other reviews, but the housekeeping service was less than impressive. When we arrived the dishwasher was full of dirty dishes that needed to be washed and their was no linen for the sofabed anywhere in the suite. We stayed for seven days and were promised two housekeeping visits (compared to daily if you book thru MGM) and we only received one. And the two bottles of water you're promised every day? Well, you can't get them if the cleaning staff don't visit!!! Because Peter doesn't use MGM housecleaning services, the front desk is unwilling to help you with any of your concerns. You have to wait until the next day when the outsourced cleaning staff show up on during 9-5. The kitchen was equipped, but I wouldn't say well equipped. I was impressed that there was a brand new cookie tray, but soon found out why it appeared brand new - the tray doesn't fit into the small oven!!! The tray is probably 5 years old and still looks brand new because no one can use it!!! So yeah, you may save 30% compared to MGM rates, but it's not a fair comparison because it is not an apples-to-apples comparison. While this may be an issue when you're there with family, it may not be as much of an issue if you're there alone for a convention. I would rate this place a five star except for the corner-cutting in a number of places to keep costs down.
Owner's Response: We appreciate all feedback from our guests as this allows us to make the proper adjustments when needed. We are constantly searching for ways to improve the overall experience of our guests. In regards to the specific items in this review we kindly submit our response.
We strive to have every suite ready by the 3PM check-in time. However, the front desk at the Signature will sometimes allow guests to check-in prior to 3PM without our consent and before we have fully cleaned the suite from the previous guest stay. We provide the telephone number for our housekeeping service in every suite so that guests can immediately call should they have a service issue. The front desk also provides this number as well as our main number to any guest who requests our information.
The Signature does not allow ANY owner or company to utilize their housekeeping staff and this has been the case for over two years. They also do not provide any on-site space for supplies or overnight staff so we can only service suites during business hours. We do not outsource our housekeeping and the staff works directly for us. This allows us to provide a better guest experience. While we do on rare occasion miss a suite scheduled to be cleaned, this can also be the result of guests leaving their Do Not Disturb light on. We always provide the cleaning the following day when this occurs and as previously stated we provide our housekeeping number in our suites should guests have any issues. It should also be noted that we provide daily housekeeping as an option for those guests who feel they need this service.
Bottled water is available daily throughout the hotel including both fitness centers, the front desk, bell services and from the parking valets outside the lobby areas. We provide this information as part of our pre-arrival email that is sent with each booking confirmation.
The kitchens are certainly well equipped with a Sub-Zero refrigerator, 4 burner stove top, oven, microwave, coffeemaker and full array of cookware. We have never received a complaint related to the kitchens in five years but will look into the item described as a cookie tray.
The restrictions placed on us by the management of the Signature present us with challenges that are most often never noticed by our guests. Our thousands of satisfied customers tell us that the 30% discount and quality service we provide is an exceptional value which is why they stay with us every time they come to Vegas.
Helpful votes: 9/10
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