58 Reviews of Property 169977 in Austin, Texas

Owner's Response: One bulb was out under the diving board. To fix it we would have had to drain the pool, making it unavailable for the reviewer's visit. We found it very easy to see around the pool area with the patio/deck lights on — our pool guy was able to spot a single leaf on the bottom of the pool when he went to clean it. We were confident there were no safety or visibility issues. The people who just left said it was “absolutely no problem, we could see fine, the kids had no problem seeing the steps”.
Knives were hanging right over the sink, attached to magnetic holders, in plain view. But since the reviewer had trouble finding cooking utensils, we now have marked all the drawers and cabinets clearly — we thought this was a good idea, since we have such a large number and variety of pots, pans, dishes and utensils available.
We only found ONE fan that didn’t work properly. This was the fan in the living room, which we found to be damaged — damage that had not been previously reported. That was not water in the “psychadellic fan” it was ceiling fan oil from the damage caused by the wobbling, which itself was caused by someone bending the blade down. That fan has been replaced — we could have swapped it out in 30 minutes had we been notified.
We found ONE vent upstairs that had water condensation dripping on the floor, the dampness did cause some discoloration, but we found no mold. It has been fixed — the repairman said it was likely caused by running the thermostat so low for so long.
Rather than address all the other exaggerations by a reviewer clearly having fun writing a contrarian’s review, let's just say we are not a fancy hotel or resort. The Rockin' Y experience may not be for everybody. Eclectic yes, shabby no.
However, we are the essence of what makes Austin special: comfortable, accommodating, unique and memorable, with a diverse assortment of ways and places for our visitors to have fun and enjoy each other’s company.
Because of our growing popularity, and a record summer of near constant bookings, we have beefed up our landscape and maintenance crew, will schedule more down time for deep cleaning, and are determined to spare future visitors, as much as is possible, from dealing with any minor maintenance issues.

Owner's Response: We're sorry this guest had a problem, but had she called the number we provided, our fast-response maintenance crew would have immediately fixed the problem. The bathroom issues brought up in this review have already been addressed. Of the “small” bedrooms mentioned, one has French doors opening onto a large pool/patio area, and two others have private upstairs sitting balconies under a magnificent canopy of oaks. The beds in the house are: 1 King size, 3 Queen size, 2 Full size, 1 Queen size futon, and 2 twin beds. In three years we have never had a single complaint about the size of the rooms or beds. Nevertheless, we're sorry the reviewer found sleeping with her husband to be a difficult adjustment.