EXCELLENT Rating for Property - POOR rating for the bed
Submitted: May 10, 2010
Stayed: April 2010
I have two complete opposite reviews, unfortunately, The condo was EXCELLENT, small but just perfect for two people. No need to ever leave except for groceries. However, the bed was so broken down that my back hurt so bad that I had to find a local chiropractor.This is the rating for POOR. We tried sleeping on the floor, pulling the mattress off the hide-a-bed couch, and finally ended sleeping crossways on the bed (which was a king). I would go back in a second, if they replaced the mattress. Having a hurt back changes the whole experience.
Recommended for:
Adventure Seekers,
Tourists without a Car,
Sightseeing,
Romantic Getaway
Owner's Response: The guests did not contact us; if they had, I would have arranged for Macy’s to inspect the mattresses. The Simmon's Beauty Rest California King mattress set was purchased from Macy’s approximately 1 year ago and is comparable to the "Westin Heavenly Mattress". The mattresses are very expense and top-of-the-line quality. I immediately contacted these guests. They said that the middle of the mattress was too soft. King beds have 2-twin box springs ... Macy's does not sell the mattress without new box springs because of the warranty. The mattresses have a warranty and I will follow-up with Macy's to verify there is no issue.
When we are on vacation, even to our own condos, the most important item is the bed for a good night sleep. We purchased the mattresses to provide this to us and our guests.
Our family and friends love the beds. In fact, the last time we came home we commented that we wish we could have brought the beds. We have furnished the condo's with high quality items because we know how important vacations are. Hawaiian vacations may be a once in a lifetime experience. We work hard for our 5 star rating.
I am truly sorry these guests did not enjoy the bed. I know people have different opinions on beds (too firm, too soft). However, I am pleased the guests loved everything else.
Helpful votes: 3/3
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