Frequent and loud train horns spoiled our stay
Submitted: August 22, 2011
Stayed: August 2011
The property was comfortable, spacious, well-equipped and clean, as described in the listing. The owners were prompt in responding to our questions and confirming our reservation, and thorough in providing directions and access to the cabin.
All closets were locked, so were not able to properly unpack our clothes, which was one of the attractions of staying in a cabin for the entire stay. Upon inquiry, we were told that the closets were being used for items from another construction. While we understand the reason, we do not agree that this should impose on full-paying guests.
The major issue that we had was the many freight trains (3-4 per hour) passing through on dual tracks, close to the house (<1 mile) and blasting a very loud horn. Keeping windows open at night was impossible, and the horn was loud even with closed windows. Our sleep was interrupted several times each night, and after three nights we requested and were denied an early departure. The owners seemed more concerned that they would not be able to rent the cabin out for the last night of our six-night stay, than their failure to accomodate for an undisclosed shortcoming. They said that we were the first to complain of this issue, which I find amazing - the trains are very loud and very frequent, affecting all four family members each night. They offered to "investigate" the situation, but that was to be on our last day (too late to do anything about it). We have not yet learned of the outcome of their investigation.
The listing should disclose the disruptive trains, and we feel that we should have been allowed out of the contract early as requested due to the undisclosed disruptions.
Owner's Response: Thank you for the compliments on how beautiful, clean and comfortable our cabin was. We are sorry that you felt that there was too much train noise. This has not been a problem for our guests, as you can see from the other guest comments below. Most people think it's very quiet and peaceful at the cabin. We've inquired of the railroad if there was extra train traffic during your stay. We also asked our neighbors and both said no. We are over a mile away from the train tracks and most people can not even hear them. As far as the locked closets go, we provide our guests with luggage racks and hanging space with hangers, while we are constructing our new cabin. This is a temporary situation.
Helpful votes: 1/1
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