Grand Plaza Penthouse
Submitted: July 6, 2011
Stayed: July 2011
Our stay was for 4 days. The pictures look good on the internet, however, it was taken with a very wide angled lens. The view is beautiful from the unit. After we booked the penthouse, the female owner of the unit called us several times prior to our trip and reviewed in detail the condo "rules". On one conversation, she kept us on the phone for 45 minutes reviewing the rules. She did not ask if we had 45 minutes to talk on the phone and very much interrupted our day to review what was sent to us via email. When we entered the unit, due to the intensity of the rules given to us, we thought the penthouse would be immaculate. It was not. The carpet was dirty, the shades did not work properly (which caused the penthouse to be excessively warm in the morning), and there were marks on the walls throughout the condo. In other words, with all the nagging rules and regulations that had to be reviewed both verbally and written by the owner, this was not an upscale rental unit. We felted compelled to photograph inperfections so that we would not be accused of damage. Additionally, the owner called us during our stay so that she could come to the rental unit and drop off some cleaning supplies! I found for the amount of money we spent, we could not relax. The unit was hot due to insufficient blinds. The blinds there were in very poor shape.The cords were freyed and we were afraid they would break on us and we would be responsible for them! There was a pool, however, on the weekend we stayed there, the pool was so crowded with young beautiful singles that our children or adults could not enter the pool. Even though this rental "looks" enticing, I recommend that you keep looking!!! The unit was clean but definitely not fancy. The fold out sofa bed was an air mattress and had a hole in it so it deflated over night. There were very many restaurants around. The owner was overly helpful answering questions and she invaded our privacy by coming by our rental during our stay. Chicago is a wonderful place with an excessive amount of activities to do.
Owner's Response: I usually do not respond to our guests reviews, however due to the comments left I feel we have been misrepresented. The people that left this review were non-paying guests of someone else.
We have installed new carpet throughout this unit as of August 2011. The shades work just fine (if you know how to operate shades). The sofa bed is fully functional and works just fine. We do have a few rules (non-smoking, no pets).
I guess there are some people that will never be pleased.
Helpful votes: 14/15
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