Maybe I just had bad luck, but I would read this if I were you...
First, let me say I was very pleased with Signature and their staff. 5 Stars to them. Unfortunately, I can not say the same for Blue Chip Vegas as a 3rd party. They represent "owners" as a property management renting to vacationers. Yes, you will save $$, but issues that arise will not be handled by Signature, since you did not book through them as was our case. Here were some of my issues:
Check in at 3 pm. We arrived at 3:10, was given our key and found the room looking like a New Year's Eve party had taken place. When we returned, the staff apologized and called Blue Chip (they have their own housekeeping), we were told the room would be ready in 30 minutes. Having seen the room for myself, I knew I was getting lip service or the room would NOT REALLY be cleaned (just a once over). I told them I wanted a different room and would pay for a PH suite (I could see they were bent on giving me THAT room even if I had to wait). Once in our new room, the bedroom TV remote would work sporadically (yes, I did ask for a new battery). Shower head very flimsy and only pointed straight down so we had to kiss the wall when rinsing, The hot water for the jacuzzi tub did not work (maintenance did come look but informed us the repair would require them to break tile so we would have to do w/o the jacuzzi). Only 4 closet hangers (and 2 were being used for the room robes). Had to call maintenance again for the garbage disposal not working the first time we tried to use it. Very limited utensils for a complete kitchen including cooking pans that were to long to fit in the oven either direction (YES believe it), no can opener, no lids for pots. No extra garbage bags since there is no daily housekeeping. Needless to say, bringing our own for bfast and lunches was a challenge to fix at times.
You get the picture. Again, I applaud Signature for sending their Maintenance quickly to address our repairs (unfortunate about that tub) they were unable to help with missing items, that is Blue Chip's responsibility. I think Blue Chip could do a much better job of: Cleaning (if they can "ready" very dirty rooms in 30 mins. its not clean in my book), Inventory of kitchen utensils for a full kitchen, and Checking water fixtures, remotes etc. in between guests. I am going to put this review on all Blue Chip Rentals. Beware this phone # and emails from "Peter".
Helpful votes: 12/12
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