Submitted: September 30, 2010
Stayed: September 2010
I really would rate the experience at zero stars, but i don't think it's an option here. Just to summarize it was a waste of my money and my vacation time. It started when we were looking to get directions to get to the property. Instead of working with us to explain the directions, the owner concentrated on blaming my wife for not reading his mind. When asked to email directions, the owner came up with some silly half baked response that amounted to the fact that he's not really much of a typer. We have an 18 month old baby that has to take naps in the afternoon. I did ask the owner prior to booking if we can over huge windows with black garbage bags and we agreed that blue painters tape can be used to do so. When we got to the property, we discovered that there are sky lights in cathedral ceilings. How the owner neglected to mention it? So we did our best to create some dark spot for baby to nap. Another problem was with heating. The thermostat didn't go past 70. Initially i thought that maybe it's the limit but the room was going to get much warmer. Well that definitely
wasn't the case. So my toddler actually woke up during night crying from what i assume being cold since she got sick around that time. So i called an owner and asked him to raise a temperature, to which i was replied that this is an acceptable temperature and nobody ever needed to set heat up for higher than 70. That is ridiculous on it's own, but he went on to suggested that i run the fireplace and furnace at night to warm up the condo. So after a long discussion the
owner finally called somebody and get an answer after a grueling argument. But when owner showed up to set the thermostat he saw that the color of the tape is not blue but white, he just flipped. No explanation that the tape is still painter's tape and was specifically sold to me as painters tape by the store associates would suffice. He had to remove all the windows covering imidiately. That mind you, in the evening when the baby had to go to sleep. He just wouldn't listent about option of doing the removal the next morning. At that point we had nothing to do but leave and go home. On top of that he wouldn't refund me the night that i didn't stay because supposedly he can't get anybody in there. I wonder if he should be refunding me my spoiled vacation that ended in driving for 2.5 hours in the evening in the rainstorm and lightning with a sick 18 month
old that supposed to be sleeping 3 hours ago.
Owner's Response: Proper directions with alternate address were given but refused to follow. They arrived frustrated claimed that directions made them late. They have to feed 18 month baby for dinner immediately—strictly on fish diet.
Black plastic bags taped over huge windows make it dark for their 18month baby: Got angry when saw a skylight in bedroom that’s difficult to cover & stated baby will not be able to sleep. I offered a different unit no skylight, 1 window to cover instead of 8 openings. They agreed the place was better habitat for baby & want to switch, however the unit was already rented. The renter for the second place agreed to switch. Later I was told they changed their mind & that wife decided to stay in the high cathedral ceiling unit because views are better. The implication initially presented in providing a better place for their baby was no longer a top priority but instead to please wife’s desire.
Temp preset at 70°. They wanted 76°F for baby. Meanwhile, I told the renter to use double-sided direct vented fireplace & they refused claimed it’s not safe & fear of asphyxiation. Fireplace safety features explained but no avail. Temp was reset. Asked to see the tape they used for taping plastic bags. I found not blue removable painter’s tape but a tan packaging tape. He admitted he saw the blue painter’s tape & didn’t buy. I went to get ladder & blue tape & offer to help undo taping. Husband said no & will do it next day-4th day, because they have to feed the baby. I said have his wife feed the baby & he and I will do the work but he says no. I offered to do it myself, or give me a deposit in case he removes it & damages painted walls. He said no, I’m not giving you a deposit & if you insist to do it now, I’m going to leave.
Offered a 3-day refund & he argued that 3rd nite is not used yet. Check out time is 11Am-its 7 PM. The fact that he didn’t use the blue tape as agreed; negated the right to receive refunds but I agreed to also split the extra day.
Conclusion: Had the mother not became selfish & changed her mind to an alternate unit with a darker room for the baby none of this would have happened. The mother decided to take the high vaulted ceiling with better views & difficult to have a darker room for the baby. Initially agreed to switch for the baby’s welfare, a better habitat, but wife refuses which in the end their implications as overly concerned for the baby didn’t make any sense.
Helpful votes: 14/22
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