Apartment was ok
The apartment is located on a street that is not very nice. NOT in Old Town. Having kids with us we did not feel it was safe to leave them alone. Although the apartment is decorated very nicely it needs a deep cleaning. It was an oversight on our part that there was not a dishwasher or A/C. The previous renters did a horrible job washing the dishes as several were put away dirty so we found ourselves washing every dish available before using. It was warm out so we kept the windows open most of the time. This was a problem because there is a restaurant below which was very loud and cigarette smoke filled our room daily. The neighbor also smoked inside his apartment so when entering you had to walk through cigarette smoke before entering our apartment. If your a smoker this probably wouldn't bother you. Ilan did a great job with our reservation and his friend meet us on time for check in. Ilan also set up a car service from the airport which was very helpful. Perfect spot if you don't want to be located in the "tourist" part of town. This apartment was not a good fit for our family & I would not stay at this apartment again.
Owner's Response: Thank you for providing us with feedback about your stay, something we encourage all our guests to do and I am sorry that on this occasion you were not satisfied.
Some of the comments are a little surprising, since in the last email correspondence I had with this guest he described the stay as a ‘’pleasure” and at no point during the visit was there any feedback indicating they were unhappy. We would, of course, have acted immediately on any complaints, had we been informed.
We will certainly take on board any issues of cleanliness. All apartments are cleaned by our dedicated cleaning staff whose standards are regularly scrutinized. Our properties also undergo routine quality checks by my wife and we carry out deeper general cleans every two months to ensure they are presented to a high standard. However, we apologize if those standards were not met this time and will do our very best to ensure this does not happen again.
With regard to the smoke which supposedly emanated from the restaurant downstairs, this cannot be coming from this restaurant as it is non-smoking. You can find it on line,“Na Zlaté K?ižovatce.” There is also no noise from this restaurant as it has no outside seating and the apartment is on the third floor. However, I will certainly investigate the issue.
The smoke which may have emanated into the hall shared with the apartment next door was a temporary problem which we alerted the owner to. The apartment was being renovated and the workers were smoking there. But through most of the year the apartment is unoccupied.
The location of the apartment sits just inside the border of the Old Town area with Old Town square 10-15 min walk away. The metro, tram and supermarkets make it very convenient, but it may not be suitable if you are looking to be in among hordes of tourists. Prague generally is a very safe city and this area is well monitored.
We have taken this feedback very seriously. Over five years, we have gained over two hundred 5-star reviews across our five Prague properties, 54 are from this apartment. Our efforts are ongoing in order to maintain and develop our services, with continued investment to provide both comfort and style.
We feel that our online reputation reflects this commitment, but apologize if on this occasion, these standards were not met. Thanks again for the feedback which we believe will help make future guests, like so many of our previous ones enjoy a five star experience.
Helpful votes: 1/3
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