Very bad apartment and service
In August I have reserved apartment in Paris for myself with the wife for the period from October, 30th till November, 05th. Has brought, as usual an advance payment. The owner has refused to sign in addition the contract, having referred that our correspondence and is the contract. In the appointed day we have arrived to Paris, by phone have called the owner, he has told that it isn't present in a city, but on apartment us expect. We took a taxi and have arrived on that the owner has left to the address, we were met by the woman and has explained that the owner has left and asked it us to meet and take away from us the remained money and pledge. When we have entered into apartment we were captured by horror. Everywhere there was a dirt, the broken mirror in a case, a dirt in a shower and on kitchen. A dirty sofa, all in stains. In apartment at all there was no pure complete set of bed-clothes. We have there and then called the owner and have told that we can not stop in such conditions. But he has told to us that we saw a photo and we can not refuse, as it has already reserved apartment for us and we should it pay in the beginning all cost of rent, and then if us that that doesn't suit that we can go to hotel. That we search for the reason to refuse! And it occurred at midnight, before we were on the journey about 12 hours! We simply didn't know that to us to do. When the woman which was in apartment, tried to search for linen in a case and has opened it, the door has fallen to it from a case!
As to remain and live in such conditions was for us impossible, we had to leave apartment and to go at night to search for hotel.
Owner's Response: My friend welcome these tourists at half past midnight She was very kind to do this service without asking for more money.
The tourists said they didn't want to stay in my apartment because:
- it was dirty (but the apart was very clean as usual)
- the mezzanine was too dark (but the pictures show that)
- the bed linen were not white (I have only bed linen with a lot of colors).
- a door of a cupboard was brocken (but they can use this cupboard and anyway there is a second big cupboard)
I called the tourists. It was nearly impossible to discuss because they were very hungry.
After 30 minutes, I understood they didn't want the apart... because a miror was brocken!!!!! I said it was not a reason to refuse the apartment.
The tourists wanted to spend 1 night in my apartment before going the hostel... for the price of 25€!!!! Of course I refused.
Helpful votes: 5/11
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