We stayed at the Pink Palace last week and it was terrible!! As I drove up I thought I was at a haunted house...rusted roof line, the house is No longer pink and the lawn was overgrown. If you enjoy warped floor boards,water stained ceilings,expose electrical wires,ceiling tiles falling from the ceiling,no toilet paper holders,unfinished towel rack,sliding door that took two people to open and close,downstairs oven broken,freezer that did not work,air conditioning unit had to be replaced,stained sheets and bedding, dirty dishes,marked up walls,wood patio was so warped that I was afraid that the kids would fall through, and did I mention the dryer took FOREVER to dry!! and the ants were taking over!! Palace is a huge overstatement!! No the listing description DID NOT match..No the pictures are OUTDATED..The house was filthy and I would not recommend this property.
Owner's Response: The guest didn't complain of any problems until the end of the stay. There was a problem with the air conditioning unit, which was fixed immediately. I did give them a significant refund for the inconvenience. The sheets were brand new and spotless and they did complain that the sheet weren't 800 thread count sheets. They were expecting a Four Season hotel or similar 5 star hotel, and this is not what this house is about. I had a lengthy conversation with them regarding the age of the house before they booked. The guest before and after them raved about the house and the experience. The other complaints about the dryer and yard, etc..are completely absurd. The house is well maintained and is kept very clean! It became clear to me that all they wanted was a free place to stay when they texted me with an extortion style message, threatening that I either refund all of their money or they would write a negative review. We normally have pleasant guests that love the house and this was simply a group seeking a free lunch.
Helpful votes: 20/22
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