This house needs a handyman!
Submitted: January 12, 2011
Stayed: December 2010
My family and I stayed at this house for a few days over the Christmas 2010 holiday. Good points - loved the wireless internet and the kids loved the games, although the two games in the living room (where everyone wanted to hang out) both required that we use quarters to operate. Bad points - this house is in serious need of a handyman. Entryway coat rack had pegs falling out and facing every which way, faucets were leaking (a lot!), closet doors were standing in the corners of the room (not attached to the closet), toilet paper was on the floor of all bathrooms because the toilet paper holders were all missing. Wallpaper was peeling in the upstairs bathroom. Seems like someone should be paying more attention to maintenance issues!
Owner's Response: We have owned this FunHouse for about 6 years. We have never had anyone write such a negative feedback as they did. So this is alarming to us and want to clarify a few things;
This winter season has had some of the heaviest snow the Sierras have seen in dozens of years. In addition, they came during the Christmas Holiday (everybody was cominh and going during this peak time). We had a "Back to Back" booking meaning; guests coming, going and our cleaning crew scheduled in between that same day.
On that same day (Holiday Peak Time) the previous guests left late, plus were very messy and hard on our home. The kids pulled 2 closet doors off, toilet paper holder off and left a few faucets leaking, they even damaged the wall paper in the bathroom & kids bunk bed room. Our clean crew did what best they could with weather the conditions (deep snow) and the short time frame within which to do it.
We advertise our (7) “FREE” arcade games like; pinballs, Rush the Rock driving games, air hockey, pool table, PacMan etc. In fact, we actually have 12 games there. That is because; they do occasionally need repair and the Tech needs to travel 100+ miles from Sacramento. However, there are always at least 7-8+ games up and running for family fun.
These guests never once even called me on any of the items they noted in their feedback. I would have graciously offered several things to them “if” they had, i.e. my local handyman to come by, my clean crew to re-visit, offered an extended stay or a FREE night, etc.
As always, I promptly returned their deposit after they returned the key. Even after they returned the keys, there was no mention of any of the items they noted. Except, he wanted me to re-imburse him for a snow shovel he apparently purchased and didn't provide a receipt which I asked for. I think that was actually the main reason for the nasty feedback.
I hope you can read between the lines on these guests. We also hope you too can stay with us soon!
Thanks for your understanding.
Kerry & Tammy Richard (owners)
Helpful votes: 29/29
Did you find this review helpful?
Yes
No