Not so First Class Chicago
Stayed in multiple units in this brownstone during November/December. Accommodations were nice and the units were nicely furnished. Some things were, in my opinion, not up to par. It was really drafty and cold, especially in the bedrooms. It was much warmer in the living areas, which is where my little ones had to end up sleeping because it was too cold in the bedroom.
Service: In one of the units, the TV was not working; called the service number provided in the manual (where they said that they would get back "right away"); they did not call back for days - the day we were to check out of that unit! Needless to say, service was slow, so if you have a problem, you may have trouble getting it fixed.
Appliances: The washing machine is not safe to use - we unfortunately used it and had all the clothes ruined! They all have small holes in them - I assume from something snagging in the washer or dryer. One of the other units had a hole in the microwave, so we did not feel like it was safe to use. They really need to check/update their appliances.
Kitchen:The kitchen was not well stocked with cooking utensils and pots, although there we plenty of cups and a good number of plates; this is probably fine for the majority of people who go to stay there and go out to eat anyway, but not for us.
Cleanliness: good to fair. I don't like to see dust balls in the corner and crumbs and dust on the counters, so I was not too happy with the cleaning that had been done prior to our arrival. Otherwise the main traffic areas were suitable.
For most people staying there, these accommodations are probably fine, but it was not the best for us.
Tourists without a Car,
Owner's Response: Thank you for your review. Since your stay we have given attention to the seals on the bedroom windows and done all we can to make sure they are air tight, but when dealing with a building over 100 years old this sort of thing can be difficult to eliminate completely. We also have a employee on call 24/7 to listen and take action in regards to any maintenance or home operation issues you may have. A call back the next day is in no way acceptable and I can assure you this is not the type of service you will receive when staying with us at First Class Chicago presently. All of our rentals come with a fully stocked kitchen complete with all the pot pans, dishes, cups, utensils and baking sheets one would hope to find in a home. Our appliances are all modern and are inspected and serviced on a monthly basis.
We did have a problem with the dryer in this unit snagging clothes and creating small tears in clothing. Please accept our deepest apologies for any clothing items which may have been damaged by this machine. We immediately inspected the machine, and have since remedied this issue.
We have switched to a new housekeeping service since you were out guest and have received nothing but praise from all of our recent guests about the excellent state of cleanliness their rental home's were in upon arrival. We look forward to having you as our guest during your next visit to the Windy City.
Helpful votes: 4/4
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