The home was filthy, the windows and the floors were really dirty, the bed sheets obviously hadn't been changed since there was sand in the 2 beds we used. The cutlery was filthy, all the shelves, counter tops and the plates on the shelves were covered in dust. There were old empty beer cans and trash under the sink. The shower was unusable. The exterior table, grill and chairs were filthy. It took 2 girls almost 7 hours to get the place to an acceptable condition. In my opinion, it still needs a few more hours of work, however we had had enough of strangers in the home.
The pool is actually 400 yards away and not on the beach. She said she owned it, she doesn't. By implication we assumed it was either on the property or immediately adjacent and the owner did nothing to dispel that notion. Secondly, she said it would be private, it is a community pool that people pay to use. Every time we used it, people while friendly were there. Since it wasn't adjacent and we have a 2.5 year old and 3 month old, we had to travel via car to get there and this severely limited our ability to use the pool. Quite frankly if we had known this, we would not have selected this property.
Babysitting, She neglected to tell us you fired the housekeeper and nanny who helped babysit her kids, we were left with the option of using untried Elizabeth. Our kids are the most important things in our lives and it is quite disconcerting and worrying to be the guinea pig to try out a new babysitter in a foreign country. It worked out well and I would recommend her, but the first day away we were both tense and on edge the whole time.
Internet, instructions are incorrect regarding logging on. The code has a typo. She gave us the local contact's phone #, but never explained how to dial it, I finally figured it out from one of the magnetic business cards on the fridge. The oven is unusable as it won't close. There are no provisions in the house at all, no sugar, no cooking oils etc Carving knives are so blunt they are unusable.
We agreed to split the cost of a pack an play, she reneged. I asked for a partial refund she refused, eventually we settled on a number. she then charged us $100 for 3 phone calls one of which was to her to complain about the condition of the home.
Owner's Response: I've lived in La Ventana for nearly 20 years. Myself, Baja Joe and Angie, Capt Kirk and a few others were pioneers of a sort. I have received so many emails from past renters thanking me for being such a great hostess and for a vacation of a lifetime. This man's negative email is the first I've ever received. I built the Dunes and it is my pride and joy. I want each clients experience to be wonderful. The few times in the past 8 years that there was a problem I've addressed it immediately. Peter arrived late at the Dunes with his family and he was upset because the house was hot and he said filthy. He called me and I immediately told him that I would make sure to get the maids over first thing in the morning. I told him right than that I would happily move him to a different beachfront home either that night or in the morning. He said "no" the house is beautiful. Two women cleaned the house that very morning for 6 hours each, but if he wasn't happy with its condition I told him I would do WHATEVER it would take to rectify the situation. I never said that I owed the pool and I certainly never mentioned that it was on the beach, it is located 365 feet not 400 yards from the Dunes. He chose to drive the 365 feet to get to the pool. With regards to the babysitter Elizabeth or Cheekie and we locals call her. I have known her family for 20 years. I am the only American woman to have her baby in La Ventana so believe me I know almost everyone in this 350 person community. The oven works fine. As far as provisions go we always have bottled water, salt & pepper, coffee filters etc, we do not leave oil to go rancid. During Peter's stay I spoke or emailed him daily to make sure all was OK. When he returned home he DEMANDED a full refund. When I reminded him that I had offered to move him to a more "suitable" accommodation he threatened me with I will post the worst review on every website I can find, you'll never be able to rent your house again. I gave him a partial refund and that was that. I paid his fee for use of the pool. I'm so sorry to have to write all this as it makes me sick to have this negatively but you all should hear the other side of the story. Peter recently emailed me a nasty email. My commitment to my clients is that I want your time in La Ventana to be cherished; it is such a beautiful community of like-minded people. I am always available to my clients, as I want to make sure your stay is a fabulous experience.
Helpful votes: 11/15
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