Not ready for guests
This is the 3rd time we have rented a house in this area and this house was a disapointment.
The location is great and the place has potential. However, when we rented it for 10 days it was definitely not ready for guests. The fridge was full of the owner's food, with no room for our groceries (we called and they collected the food we removed to make some space in the fridge). Kitchen cupboards were similarly full. It felt like we walked into the private home of someone who was not expecting guests. Our experience was completely different at the other places we rented which were set up to feel welcoming, with thoughtful guest amenities, like beach towels.
The place was cluttered and not particularly clean. There were knick knacks and memorobilia on every surface, the owner's personal mail was left open on the desk. The dog crate was in the master bedroom and the dog dishes were in the tiny kitchen. No effort was made to make the house welcoming to guests.
The bedrooms are large and airy, but the mattresses were uncomfortable. The main floor of the house is a series of tiny rooms which made socializing difficult.
This woudl be a good choice for an older couple to rent, but is unsuitable for famillies or more than 5 people.
Owner's Response: We expect people to choose Butterfly Tavern for the unique experience of staying in an early 18th-Century Newport home with period antiques that has been meticulously restored and modernized, an upscale Home Away, not a commercial, impersonal accommodation. Our web pictures offer an accurate view of inside and out, including gardens and patio that is tended by landscapers. Its perfect location includes up-to-date appliances, outdoor shower, beach towels, coolers and thermos containers, equipment for grilling and lobster cooking. The size of brand-new, top-quality mattresses appears on our page. Our cleaners scrub and polish, then our manager reviews everything for cleanliness and needed supplies. She personally welcomed these Canadian guests, changing parking to accommodate their super-scale vehicles, offering to grocery shop for them. The cleaning comment particularly stunned our crew because after the guests left, both outside and inside required two days of cleaning, scraping, fumigating, and sanitizing. It’s true that the fridge was a lapse, but it was corrected immediately, and there's a second completely empty refrigerator available for overflow. The dog crate came from a previous stay, and our manager could easily have stored it. A phone call summons help to work out any problems and answer all questions. We appreciate all the more our five-star reviewers—families and siblings, wedding guests and honeymooners—one group who’s returning for a third visit
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