This place was extremely disappointing. It look great in the pictures but this place was a dump. Spiders everywhere in one of the upstairs bathrooms, mouse dropping behind beds, bathtubs that won't drain, dirty bandaid in the couch cushions, and condom wrappers around the hot tub. This is just to name a few things that went horribly wrong with this place. In one of the bed rooms we found what we believe to be bed bugs and after three days a several phone calls to resolve these issues we had to leave. If you are thinking this is one big unit it certainly is not there are two separate units which is cleverly disguised in the photos. I would never recommend this unit to anyone yes it looks good but don't be fooled I have all the pictures to prove otherwise. This was the sort of place you didn't want to lay your head down. The only reason I gave it even a star was because I had to in order to post this review.
Owner's Response: We are always extremely disappointed when our guests are unhappy. We are in the business to make sure you have the best vacation experience possible at our properties. However, we have learned over 21 years that we cannot please everyone no matter how hard we try. I'm sorry that the layout didn't work for you. We don't disguise anything. This is the common beach house style here and in fact, 6 out of 7 of our properties have the same floor plan and most don't even think anything of it. In fact, most people find it an advantage to have the stairs outside as it cuts down on the noise of 20+ people going up and down the stairs. It also makes the interiors of our homes more spacious as well. In regards to the several phone calls you made, we responded to every one. Unfortunately, you found several issues at different times so therefore, you had to make more than one call. When I asked you if you would kindly show the pest control company the bugs you said you were seeing, you said you were already packed and leaving the house. You didn't give me a chance to correct the problem. We would have been happy to move you to our bigger home right nearby. I only wish you would've given us a chance to please you, although we did correct the problems immediately like the tub and the cleaning service was sent right over. We have no way of knowing the tubs won't drain as we do not stay there ourselves, so unless they are reported, we cannot take care of the issue.
Helpful votes: 4/4
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