Nice But Needs Maintenance
Submitted: January 25, 2013
Stayed: January 2013
Cons - bathroom door would not close (a problem), drawers are are hard to open, closets are unusable so no where to stow luggage. Entire boat could use maintenance.
Pros - the yacht club has a great pool, and a great restaurant.
Owner's Response: We are sorry for any inconveniences you experienced while staying on our boat. Our guests comfort and happiness are very important to us, and we strive to make each stay a wonderful experience. We have owned the boat for about four years now, and part of the reason we love it so much is the boat has been kept for the most part in its original classic look such as the wood interior. Unlike modern day yachts, our classic Hatteras was built heavy and solid like the wooden drawers in the bedroom for example. Although they may be a little difficult for some to open, the drawers were designed to not slide open when out at sea. The key to opening them is to pull up first, then out. Due Key Wests highly humid climate, this can cause wooden doors to expand and contract causing the door to swell making it difficult to close. This type of problem is very common for any wooden door in a tropical climate, and can be fixed. As far as the closet space, there is a slight shortage of extra storage on board; the closets were being used to hold extra supplies such as paper towels, toilet paper, extra pillows, & blankets. We will be working on figuring out a better solution. We want to encourage our guest to feel free to contact us during their stay if there is an issue that needs to be addressed, or if there is anything else we can do to make our guests more comfortable. We are very happy you liked the rest of the facility at the yacht club, we love it there too!
Thank you for your comments,
Amy & Harry
Helpful votes: 3/3
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