Be aware of these things before deciding to book - 3 STAR Accommodation, 1 STAR Management
We stayed for two nights in Feb 2014. The owner was very responsive to our initial reservation inquiry and arrangements were easily made. Upon arrival, the condo was clean however did appear nicer in photos than in person. Thought it strange that both doors to the decks and the front window were visibly open and linens were in the dryer when we arrived. It is well furnished and decorated but the kitchen (including appliances) and bathrooms and quite outdated and the carpet is noticeably worn with large dark patches in several places. The space and lay out are very good and overall comfortable. We did have one adult on the couch, the sleeper sofa is literally like sleeping on springs so ended up just sleeping on the couch which was much more comfortable than the sleeper function. Several previous reviews noted the air mattress did not hold air so we did not try that option. No hand soap was available so we had to purchase some at a nearby store which was ridiculously expensive (bring your own), we had offered to do a load of laundry prior to leaving due to a later check out time but could not find any laundry detergent, luckily we had brought our own. Also, not able to find dish washing detergent for the dishwasher, so we hand washed what little we used, wasn't a big enough deal to us to call and ask. The showers are interesting in that they are very short (heads and enclosures), I am 5'2" and found it short, others 5'11" and 6'3" really struggled with the height. Nice plush towels and linens. There were several communication issues with the owner: the cleaning crew walked in on us our first morning stating the owner said we were leaving that day (one day earlier than arranged, good thing we happened to be there). Also, when booking, we initially requested a three night stay which the owner agreed to, stating there were no other bookings, then when we called the next day to confirm the booking we were told it would only be available for two nights which was frustrating on our part as we were already making last minute travel plans to attend a funeral in town, also, it took much longer than expected to have our security deposit refunded; almost one month despite regular follow up on our part. The parking spots were convenient - right across from the elevator and the condo is well located in Irvine. We did not use the pool or other amenities so cannot comment on those. Be aware of the above when making your decision to book.
Owner's Response: Due to the limited space to respond I will get right to it:
renter wrote, "Thought it strange that both doors to the decks and the front window were visibly open" - I spoke to my cleaning crew & told them to lock the deck doors, he informed me the front window latch is broken. It will be fixed.
Renter wrote, "linens were in the dryer when we arrived" - Yes, this is true. Often times we have same day departures and arrivals & the cleaners have a small window to clean. Beds will be made but a chance towels will be in the dryer. If this is an issue I may reevaluate
Renter wrote, " carpet is noticeably worn with large dark patches in places" - Carpet is steam cleaned often. The carpet will be replaced within the month.
Renter wrote, "the sleeper sofa is literally like sleeping on springs " - We will be purchasing a foam mattress pad when the sleeper sofa is used
Renter wrote, "Several previous reviews noted the air mattress did not hold air so we did not try that option." - We had one person tell us the air bed didn't work. We replaced it immediately.
Renter wrote, "No hand soap was available so we had to purchase some at a nearby store which was ridiculously expensive (bring your own), " - PLEASE Don't bring your own. I asked my cleaning crew & they said there is hand soap. I apologize if there wasn't. They assured me it will be available.
Renter wrote, " we had offered to do a load of laundry prior to leaving due to a later check out time but could't find any laundry detergent, luckily we brought our own. Also, not able to find dish detergent for the dishwasher, so we hand washed what little we used, wasn't a big enough deal to us to call & ask." - Every renter gets 3 laundry cubes & three dish cubes. From now on it will be left by the sink so you can't miss it. Please call if you need anything! Especially if you think it big enough of an issue to include in a review
renter wrote, "cleaning crew walked in on us" - agreed there was a miscommunication with the cleaning crew. They left and would have left if there belongings were there and no one available.
Renter wrote, "we initially requested a three night stay which the owner agreed to, stating there were no other bookings" - Please know that VRBO owners do not guarantee anything until payment made. I had another renter inquire and pay sooner. Sorry.
Renter wrote, "took longer to have our security deposit refunded" - took 2 weeks. It should have been sooner.
Helpful votes: 1/1
Did you find this review helpful?