Good with Disappointing Aspects
The Torre is well placed, with lovely views of the surrounding hills from from many of the windows. It is well equipped.
The property was beautifully decorated, clean and well maintained.
The beautiful bathrooms deserve a special mention.
However, we feel that the following points should be made:
in spite of my communication with Beatrice stating that we were looking for a villa with sole occupancy, and her assurance that only she would be present, we found on arrival that the Casetta and the Nido had both been let;
The 12 acres of parkland referred to consist mainly of hills, and the actual space available for occupants is far less than this;
the terazza described is at the top of 88 steps. Since there is no awning, it would be impossible to have breakfast there, as described, or any other meal under hot sun;
the main kitchen is below ground and electric light is needed at all time ;
the Nido is so close to the Torre that it is necessary to pass by the outside eating area every time one wishes to enter or leave ;
the nearest toilet is reached from the grounds by going up the iron spiral staircase and then two further flights of stairs;
the private pool described is not private as it is shared by the occupants of all the properties;
the owner has 12 cats, which are very much in evidence. This should be mentioned for those with allergies to cats - as had one of our party.
The customer service suffered from the following:
A list of offences which would merit fines was left on the kitchen table to greet us on our arrival, to be signed by us;
we would have appreciated prior knowledge of the gardener's early morning visit as his equipment was extremely noisy;
on the middle Saturday of our visit, the change of linen for all the beds was dumped onto the kitchen table for us to sort out ourselves.
Nevertheless, we had an enjoyable holiday, but Beatrice might wish to review her description of her property and produce a more accurate version.
Families with Teenagers
Owner's Response: Of course it is not possible to please everybody, even though I do my very best to make my guests’ holiday perfect, and this can be clearly understood from all my other reviews.
Since the first answer to your enquiry I gave you the address of my website, that you acknowledged to have visited, and on the website is clearly explained from the very first page that there are 3 apartments on the property. I don’t see why I should hide this, considering that the guests pay on arrival, so my highest interest if for them to be happy when they see the house.
Unfortunately I see you are still disappointed that the house had stairs to climb, but I am not surprised considering that you were expecting a tower on one unique floor, which is something I never heard about in my whole life.
About the gardener, your son was told the day before about the time it would come (9 am) and was asked if it would be fine for you. Last but not least, in a self catered house the normal policy is to provide clean linens and towels and leave the change to the guests’ care.
Happily, I am able to say that this is the very first time in 6 years that my guests have been disappointed, and this is of great comfort to me.
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