Hololani Condo Rental - Sep/2011
Submitted: July 10, 2012
Stayed: September 2011
The complex was exceptional, only steps from the beach - breathtaking views, especially the sunsets - with great BBQ set up.
Pool was great - not too busy in September, and lots of lounge chairs to relax pool-side.
Location was great - close to all amenities and just a few blocks from quick access to the highway.
Little hard to find the building when we arrived, though, because it was late and we were new to the area.
The condo itself was somewhat disappointing - not as it was advertised in the photos, which made it look like 2 private bedrooms (no mention that the 2nd bedroom off the lanai only had a curtain covering the doorway, and a japanese decorative sliding paper-like wall, so no privacy for the 2nd couple using that room), and the photos made it appear as though there was a separate living room and family room (but they were one in the same - just labelled differently in the photos); carpets and living furniture were stained; washer and dryer were barely usage the first few days, and then the washer was broken for the remaining 2 weeks; kitchen utensils and cookware needed to be cleaned before using because there was baked on food; the lanai furniture was also in disrepair - 1 chair could not be used at all because the seating was completely torn away, and 2 of the other chairs were not far behind; the mattress in the 2nd bedroom was extremely uncomfortable and the bedside lamp was broken; the advertised beach chairs and water sports items were not usable; we ended buying our own beach towels (the ones provided had seen better days) and beach chairs.
All that being said, now that we know what we are renting, and if some of the tired items were taken care of, we would definitely rent it again, because it was the perfect location.
Owner's Response: Aloha Lynn and Rob
Thank you for taking the time to create a review regarding my Hololani condo. I have made several attempts to respond to your review but there was a major glitch in the VRBO system and it kept giving me an error message. Please except my apology for the delay in responding to your remarks.
I take the views of my guests to heart and am sensitive to catering to my guests in a prompt and professional manner as I would expect for myself as a renter. If I am notified by a guest of a problem while they are staying I do everything in my power to resolve it while they are in the unit.
I can see from the way the photos were labeled on the website as living room and the same room as family room could have caused you some confusion. One of the photos that was labeled living room was taken before we painted and redecorated and looks different in colors. I have modified pictures so it is more clear. I am planning for new photographs to be taken during my next personal stay.
Some of the upgrades to the unit since your visit in September 2011 include new lanai furniture, new washing machine, new queen box springs and mattresses for both bedrooms, flat screen tv, new beach towels, beach chairs, umbrella and ice chests.
Regarding the second bedroom, it is decorated with a Shoji door, very common in Hawaii giving a more natural open feeling, and natural light. The curtain has been replaced with a bamboo partition giving the room additional privacy and a new queen box spring and mattress has been installed this month.
We have the unit deep cleaned every six months with steam cleaning of carpets and upholstery or on an as needed basis. In response to housekeeping issues you mentioned, I have notified housekeeping of your comments and assure they will be more diligent in checking that all kitchen utensils are ready for the next guests arriving.
I hope you know how valuable your comments are to helping manage and maintain my unit to its highest standards of comfort and cleanliness for my visiting guests.
Mahalo, and I hope to see you come back for another visit at Hololani.
Helpful votes: 2/2
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