2
Too hot, insufficient ventilation
This is a tough place to review for me. My family and I came intending to stay for a week, but left after one miserable night.
I had inquired about the temperatures there, and was assured that it was high enough in the mountains that it was plenty cool at night even without air conditioning. This made sense, so I accepted those assurances.
When we arrived, it was hotter than usual (~7 degrees hotter than average) and inside the house was quite hot. I wasn't worried though, as I assumed it would cool down overnight. But even with all the windows and doors open and the fans on it was still over 85 degrees in the house by 2 in the morning according to our thermometer.
My wife got sick from the heat and our baby cried throughout the night. We left the next morning and spent the day searching for different rental house. Eventually we found one on the beach that had air conditioning in one room and much better ventilation throughout the house, and had a much better experience.
I informed Kathleen that we had vacated the house, but she was unable to find someone else to rent the house. She offered a token refund of one night's fees, so we are out almost the full charge on this property that was unusable due to the heat.
Outside of the heat - the property seemed very nice. The downstairs room is separate from the upstairs quarters, which could be a little awkward depending on your needs. There were lots of orange trees around to pick from (though our kids were a bit nervous about the very large spiders camped out all over!) and the views are quite nice.
Kathleen has told me that nobody has complained of the heat before - so perhaps we just had bad luck with the weather. I'd bet at 10 degrees cooler we would have had a fine time here. But with external temperatures around 95 this house was brutally hot and completely unlivable.
Owner's Response: I was very sorry to hear that this family felt the need to vacate the house after one night due to the high temperatures in Costa Rica that week. I refunded them for the night they stayed, even though I have no control over weather in the tropics. I do everything possible to make my guests comfortable, but they had already moved out by the time I heard from them. As the guest mentions, the temperature in Dominical the night he arrived was 95 degrees, and the normal for that time of year is 88. He knew this new house had large overhead fans in every room. I'm sure it was difficult for him to know ahead of time that his wife and three young children would be very heat sensitive. I do provide full and honest descriptions of the house.
I have personally stayed at Canopy Vista in all months of the year for the past 7 years and have never been uncomfortably warm there, especially with the sea breezes and screens on both sides of the house. Fans are located even on the balconies. The neighbors will concur that my home has the best ocean breezes of any at the Preserve. I have never had a guest complain about the heat or the ventilation at Canopy Vista.
This family was initially given several hundred dollars worth of discounts, and I also refunded them $135 for their 1 night's stay. They did not inform me of their hot weather concern until they had already booked another place and subsequently demanded a full refund. In addition to the discounts they had already received and the refund of their first night, I offered to give them a full refund if someone else could rent the days they had reserved.
I would certainly encourage any guests who come to Costa Rica during the high season to check out the temperature and humidity as part of their travel plans. Many places in Costa Rica have loud air conditions that recirculate dirty air. Those who wish to stay at Canopy Vista will be rewarded with a place where they have a unique opportunity to experience the rain forest and awaken to the sounds of exotic birds and monkeys calling from the jungle below.
Helpful votes: 1/2
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