Great house, great owner
From the minute we walked into this house we knew we were in for something special. This is the fifth house we have rented through Homeaway and immediately we could tell it was the cleanest, which is a very important feature when renting a house. This home exceeded our expectations in every way: it was fully stocked with everything our family needed to have a comfortable, relaxing, fun vacation. The bedrooms were comfortable and well stocked with extra linens, pillows and blankets. The bathrooms were clean and modern with plenty of towels and bathmats. We made use of the wonderful laundry room, which was essential as we did not want to carry too much luggage. The kitchen was extremely well stocked with everything one could possibly need to cook and eat a meal (except the food, but there is a Super Walmart about 7 minutes away where we got everything we needed including fresh produce.) The kids got comfortable on the couches in the downstairs famiy room and made use of the large television set there. There were also DVDs and books for guests to borrow while there. Upstairs, there is a cozy den area with a couch and another television that has a Playstation. There is plenty of seating, both at the large kitchen table and at the more intimate dining area. Several couches throughout the house provide comfortable seating for downtime. There is also a beautiful pool and pool area just outside the family room. Unfortunately during our stay, the weather did not cooperate and it was on the chillier side, especially at night. Subsequently, the pool heater was unable to warm the pool to a comfortable swimming temperature. By the third day of our stay, after the management company tried twice to get the heater to work, Paul promptly refunded us the fee for heating the pool. Although we were unable to swim, we did spend some time sitting outside by the pool, reading and enjoying the serenity.
While we had a great time visiting the theme parks, there was also plenty to do at home when we wanted a quiet day. The garage is outfitted with a pool table and an air hockey table, and also stores the pool toys and various baby items like car seats and strollers.
Paul was an attentive and concerned host. It was obvious that his main concern was that we enjoy our vacation, which we did, thanks in no small part to this wonderful property. At the end of the day, it was a comfortable, warm place to come home to.
Owner's Response: Hi Lana,
Thank you so much for your 5 star rating and your outstanding review.
Heloisa and I try to maintain the highest standards in our home and pride ourselves on providing a worry free vacation experience with the best customer service we can provide. We are so happy you and your family had a great time your vacation to the Disney area and that our home was a part of it. Sometimes mother nature does not cooperate, we deeply apologize for the extreme cold temperatures during your January stay and that the pool heater could not compensate fast enough for the approximate 30 to 40 degree over night lows.
We are glad that you all were able to have fun during your stay and hope you will tell your friends and family about our home and come and stay with us again on your next trip to the Disney area.
Thank you again for the great review and have a super 2014!
Paul and Heloisa Monno
Helpful votes: 1/1
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