Bait and Switch.
Submitted: July 19, 2012
Stayed: May 2012
The owner chose to ignore my last email and refused to refund our damage deposit, I have limited options, so here goes:
1. We had paid for the pool when we rented including heating, and used it only 3 of the days, and were told that our damage deposit was being held back to pay for the heating of the pool.
2. We waited 2 extra hours to get into the house while cleaning was done but were not told this in advance even though the owner had my cell phone and we spoke earlier that day.
3. The house was literally falling apart in some areas including and but not limited to the shower tiling which owner acknowledged was in disrepair but had not gotten to prior to our arrival and then fell on my feet while showering shattering all over the shower floor.
4. It was not disclosed that we would have someone else staying in the garage (namely the owner living there) during our stay, which I have to say seemed strange to all of us, and should have been disclosed.
5. Owner claims he ‘went out of your way’ to do things for us, but he did not even check on the shower after I called him, and specifically told him that I put the broken tiles aside, the pool was full of sediment from bugs and branches for the last 3 days of our visit.
6. House is teeming with ants inside and out.
7. The propane tank was virtually empty and quit during our cooking the very first night.
8. There was not nearly enough toilet paper for the duration of our stay for the number of people staying in the house, 2 rolls per washroom for a full week.
9. Leaks under kitchen sink and under a bathroom sink from loose pipes, which ironically, I felt compelled to fix to avoid losing our damage deposit
10. The house was literally in better condition when we left than when we arrived
11. We booked for a certain number of people and paid for those people and requested to come a day earlier and leave earlier, we still paid for the last day we were not there for in the end, which was fine. We actually came with fewer adults than we thought, cleaned the house, fixed broken items, dealt with deficiencies and ants & still were denied our damage deposit.
We enjoyed the stay, as our kids really didn't notice much of this and we were not at the house most of the days, but I have to say that I feel the owner advantage of the situation of holding our security deposit and then claiming we owed that money and he was in financial hardship as well.
I do not recommend this rental and will not stay there again
Owner's Response: Bait and switch, do you mean like when you told me you were a small family of just 2 adults and 4 children for such a big house. Then received a bargain price a 1/3 less than normal pricing. Then switched and added a day, then switched again and added 3 more adults, and then switched yet again after arriving to tell me you would be leaving day early, promising to pay upon arrival for your guests and stringing me along to avoid making payment then telling me that you thought we were even for your extra guests because you were now leaving a day early.We cannot refund unless able to reschedule someone else into your dates once you have made a reservation,which is in no way possible with a last minute notice like you gave to me and you knew this. As for checking in I tell everyone the same thing that we have a very large home to clean and prepare in such a short amount of time, for to check out by 10 AM if possible 11AM at latest and check in no earlier than 4PM. This is not much time to perform the task of cleaning and preparing this huge house,which does include stocking it. You knew this yet you called at 9AM because you were being asked to leave your hotel and then showed up at noon anyway. I would like to know just how it is you were planning for me to find out about the damage to my marble seat when you had it wrapped up in a plastic bag and hidden in the trash. I went to empty the trash when it felt heavy so I unwrapped the bag inside to find my marble trim from under the shower seat shattered into pieces. Can you explain how this can happen when it is only 18 inches from the ground ? I tried dropping a piece to see how it could be and guess what ? It does not break so easy. The fact is you would have to hit it with something or jump up and down on it for it to break in this fashion, it just does not add up. This is the true reason that the traveler here alias Bob Villa famous handyman was charged and not for what it is he claims. One last thing, my apartment next to and now including the garage and my presence has made most of all my clients feel safer and are very happy about my being close by and to this day the only people that we have found to be unhappy or estranged about my presence are the ones like you that want something for nothing by trying to cheat everybody. Your family had a great time here and you even tell us that they would not have even noticed and I will have to say that is because there was nothing really wrong in the first place !
Helpful votes: 5/6
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