Met our needs
Submitted: April 15, 2012
Stayed: April 2012
The community this property is located in is a wonderful, hilly upscale community. It was very quiet and private. The "suite" itself is a 2-3 bedroom unit which is the walkout basement of the owner's home. The property shows well and appears bright and cheery, largely due to the decor. However, it was in need of some re-stocking. There are only 4 coffee mugs and very few spatulas, etc. Appears that this property gets what's about to be tossed out from main house. It would also be nice if there were some spices, etc. There was only salt available. Coffee was supplied, but no sweetener or creamer which I found unusual for a property through homeaway-especially in this type of setting. There is a gps available if you needed it, which was a nice touch (we did not). The owner met us there after arrival and was pleasant and gracious, but we were put off being pressed to pay a $75 cleaning fee. It continued to rub us the wrong way since upon arrival the dishwasher was full and the house was not as clean as the fee would warrant. Not sure what that fee was for. The unit is in need of a very thorough cleaning. Fixtures, windows, picture frames were in need of a scrubbing and hadn't been tended to for some time. As one said, "it's surface clean". Crumbs and broken pieces of styrofoam about the floor indicated to me that only sheets and linens had been changed. Just don't feel that the cleaning fee was justified. Oh shower temp has extreme fluctuations. Be careful. Having said this, the property is very comfortable and in a good location. Far enough, but not to far. We all slept GREAT! Crack the windows and listen to the water running through property.
Owner's Response: I regret that these vacationers had some concerns, but I am grateful that the suite met their standards, and that they enjoyed the setting, the location, and the cheeriness of the suite. With respect to styrofoam crumbs on the floor, the carpet had just been cleaned by a professional carpet cleaner two days prior to their arrival (they were the first ones in after the cleaning), so perhaps the crumbs were from the pieces of styrofoam the carpet cleaner placed underneath the furniture legs after cleaning. As for any items that may be lacking in the kitchen, I am always more than happy to provide any items on the spot that vacationers request. I do appreciate the feedback however, and will be doing a thorough inventory of kitchen items to ensure that there is enough of everything provided. I do have the suite professionally cleaned after every vacationer, and will be doing an additional spring cleaning of windows and picture frames. As for the cleaning fee, the guest understood at the time of booking that there was a cleaning fee involved, as with many vacation rental properties, and was not "pressed" to pay it, but rather than them offering to pay it when they checked in, I did have to request it, at which point they had no issue in providing it.
These vacationers were pleasant people, quiet, and respectful of other people's property. I only wish that they had voiced their concerns to me in person, as I always try to do my best to satisfy my guests' needs.
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