13 Reviews of Property 91928 in Upper East Side, New York

Owner's Response: Thank you ever so much for your kind words. We really do try to help our guests make their New York City visits an adventure, and it is always a tremendous pleasure to receive a letter like yours telling us that we have succeeded.

While we do not have the ability to offer an entire roster of hotel services, we always love to help our guests get to know trhe city, recommending such things as good local restaurants and places to get discounted theater tickets weeks in advance.

Having been born and raised in Manhattan, we can offer a point of view that few, if any, can match.

Lloyd and I hope to see you again next year, and look forward to meeting new and exciting pepole like you in the future..

Owner's Response: Thank you for your kind words.

Lloyd and I are so pleased you loved our Venetian chandelier. Lloyd's family is from Venice. and that chandelier has been in his family for many generations. 50 years ago, in fact, it hung in a Venetian Palazzo.

We always try tp anticipate the needs of our guests and that is one reason why we had a full size washer and dryer installed. After all, who wants to bring home dirty laundry in their luggage? Ugh!

We thank you for your lovely letter, and hope that we shall meet again some day soon.

Owner's Response: We were surprised to receive this review given the fact that anonymous never once called us, our housekeepers or our handyman to complain about anything during her 4 day visit. Hers is the ONLY anonymous review we have ever had. Even her identification as www (Canada) is untrue because she gave us a California address. It is highly inappropriate to post a malicious review and then hide behind anonymity so you cannot be held accountable for your spiteful words.

On to the review.

1. all our sites and letters point out that: “…there is a third child’s room together with a separate family/playroom/4th bedroom in the finished basement level, with a door and window to the garden.” Why anonymous failed to see the door or window to the garden is beyond me. None of my other guests have ever complained about that. Our basement is very nicely finished, with powder blue paint and white trim, some original Italian artwork, a full closet that anonymous also missed, and OAK PARQUET floors. In addition, the day bed in the family room was quite expensive, with new Posturepedic mattresses. This bed may be used as a twin or opened into a king. The 4th bedroom has twin beds also with Posturepedic mattresses. We have no cots in the building. I don’t know where anonymous saw them. Perhaps elsewhere. Unexpected guests sleep on the convertible sofa in the living room. As far as the lighting is concerned, most of our guests have found our track lighting too bright and have asked us to turn it down.
2. Our literature is quite clear; the duplex is advertised to sleep 10; the garden triplex is advertised to sleep 8, which it comfortably does.
3. There is no need to comment on our custom marble bathroom since most of our previous guests have already done so quite positively.
4. We always meet our guests to show them around the apartment and demonstrate how everything works. Anonymous refused the tour because she had a taxi waiting for her at our door.
5. Every numerical review we have received has been 5 stars. Even VRBO itself said in its review that “the townhome’s spacious four bedroom floor plan gave us each a room of our own.” The reviewer said “we felt like we were staying in a true architectural work-of-art.” Please read this review.

We do not edit nor omit reviews we do not like. We just let the facts speak for themselves. Please come and visit with us yourselves to see what a warm New York City welcome we can provide.

Sincerely,

Jane and Lloyd