david and Janes review
Submitted: December 20, 2012
Stayed: November 2012
During our stay the bathroom ceiling leaked ( it was 11pm at night ) my husband went to reception to be told " we cant help you it is a private condo" After much persausion from my husband they allowed him to use their phone to contact the owner - it was fixed but the bathroom was left in a mess - i complained the next day - it was cleaned up .Then we had no hot water for two days - ( boiler issues ) - again no help , then the toilet blocked and overflowed - i contacted the owner who asked me " havent you ever had problems with the plumbing in England " - not very helpful really . whilst we were away from the condo -someone had been in placed more pictures on the wall , a plunger in the bathroom - i was rather upset by this feeling quite violated .The view was beautiful , however i didnt find the staff at the resort helpful nor pleasant - the owner wasnt much better to be honest . The condo is in need of refurbishment and was very outdated . On a more positive note weather was beautiful , Galveston is gorgeous.
Owner's Response: Well some people just cant be pleased! and why make normal maintenance issues a big thing. the a/c had a drip from the ceiling when they arrived no one would know this because it started leaking after it was cleaned. it is very humid in galveston and condensation leaks are very common. after was called it was fixed within an hour and cleaned up. the toilet was stopped up 3 or 4 day after they arrived ok no biggy we all have stopped up the toilet in our lives, she told me she never had a toilet stop up hummm? i had that fixed within an hour. the hot water to building 3 was a big problem! for the day and a half they had to replace the boiler, i offered them a room in another building so they could shower at my cost until it was repaired they chose not to? i live in dallas and i happen to be down in galveston this weekend i was adding some finishing touches my other condos so i thought i would introduce myself to them, i stopped by 4 times that weekend they where out every time i stopped by. they didnt have a phone to call because they where from out of the country? So i personally checked out the condo to make sure all was repaired and there wouldnt be any issues for thrier 2 week stay. while i was there i noticed the bathroom had a empty space on the wall so i went to the store and bought a beautifull metal daisy picture frame for the bathroom wall that would brighten it up. we hadnt had a chance to pick up a decoration for that bathroom yet. and i also left a plunger in all my condos i thought that would be a good idea from now on like being at home. as for the condo being updated the pictures speak for themselves new remodel, paint and furniture this year! there is not one thing in this condo that is outdated or old. all brand new. as for the people that work there thay are as nice as can be when not talked down too. and any help needed is a phone call away. i could not ignore responding to such false claims on my well taken care of condos! thanks again for looking
Helpful votes: 3/3
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