worst experience - avoid this owner
We had the worst experience ever with the owner. The summary is that if you don't want to haggle with the owner over your security deposit, you don't want to rent this house. He kept our security deposit for a burn mark on his carpet by the fireplace poker that was not left by us. We saw it when we were using the fireplace -- there is no stand or hook to hang or place the poker and it was leaning against tthe wall next to the fireplace, sitting on a burn mark a little bigger than a quarter and we assumed that is how his poker has always been handled and he knew about this.
The owner called me "with a problem" the Friday following the Sunday when we checked out and surprised me with this because he never mentioned it when we talked over phone on the Monday following the Sunday check-out. So beware if you ever rent this place -- make sure to take a picture of every nook and every corner of this house because who knows what his cleaning people are going to "discover" after you check out.
We have been renting houses for so long and have always had good experience with the owners -- we have been careful and responsible (this owner also acknowleged this -- of course except the burn mark!) This is by far the worst experience I have had, ever.
The owner said that his cleaning staff did not clean the house until Thursday and that's why they didn't discover it on Monday. While he told me when we were booking that the reason we need to check out by 12pm was because his cleaning staff need to clean the house right after we check out in case anyone will call him to book the house and check in on the same day. So he is apparently lying on one of the statements.
I should have known better to rent it from this owner: He wouldn't give us the entrance code to the house until I got edgy and called him 50 minutes before we were supposed to check in. When we were talking on the phone about the dispute, he just hung up on me. And we still haven't received the before and after photographs of the burn mark and the itemized charges for the alleged cleaning and repair.
The house is smaller than pictured. Dining room not separate from living room and no family room. No proper dining table (a dinky cardboard of some sort -with no paint - covered with disgusting plastic tablecloth - there were still sticky stuff on it after his "cleaning staff" has turned every corner in the house for reason to hold someone's deposit.) No garage.
Owner's Response: It is our intention for all of our guests to have a pleasant stay. We are very proud of our home and do not feel that it is necessary to misrepresent anything about the house. It is not just a rental but our family’s vacation home, so it is very important to keep it clean and well maintained
We encourage all of our guest to comment on their stay and take their suggestions very seriously. I give them my cell phone number and email address so that they can contact me with any questions or problems during their stay. I am honest, fair, and treat all of our guest with respect.
This review is the result of us repairing damage done to our home and deducting the cost from the security deposit. Our cleaning staff inspects the house before and after each new renter and they did not inform us of the damage until after this renter had left. The fireplace poker is placed on the hearthstone and the staff would have informed me if any previous renter had left it on the carpet. At the time I spoke with this renter on Monday, I had no knowledge of the damages. On the subject of the checkout, I had already allowed this renter to stay in the house an extra two hours so that she may leave at 12:00 PM. I have a policy of a 10:00 AM checkout on all of my rentals because the cleaning staff cleans the house after each renter in case we have another renter that night. Along with the 10:00 AM checkout time, the check in time is 4:00 PM. This renter wanted to enter the house at 10:00 AM on her first day, and I allowed her to enter at 2:00 PM. The 50 minutes the renter is referring to was her attempt to enter at 1:10 PM. I did not hang up on this renter as I wanted to resolve the matter as peacefully as possible so that the dispute could be handled easily and quickly for both her and me. The conversation had deteriorated to her threatening to stop payment when the call was dropped. I realized that the conversation could not progress so I did not call this renter back. The reason I cannot send this renter before pictures of the carpet is simply because the damages were not there before this renter’s stay. I do not advertise our home as anything it is not. Any disappointment that this renter experienced was because of her wrong assumptions. The reason her deposit was not returned in full is because part of the deposit was used for the repairs needed to be done to the carpets.
Helpful votes: 3/4
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