No-frills, but decent
The apartment is decent, although not everything is as "brand new" as advertized. (For example, the couch had some stains; the ceiling fan was making loud scratching/clanking noises unless set on the highest speed; there was something wrong with the kitchen tap as it was spitting the water all around). Everything is very basic (the bedroom doesn't even have a night stand, there is no comforter just a thin sheet). There is a roof terrace from where you can glimpse the sea, but the terrace itself and its surroundings are not very inviting or well-maintained. The neighbourhood may be safe, but it looks pretty shabby and rough, especially in the evening. Martin was friendly and helpful, but we could never reach him on the phone after the check-in. The room was not ready on time, we had to wait until 5 pm, although the check-in time is supposed to be 3. The good thing was the beach and Luis Muñoz Rivera Park nearby (the park is very cute - check it out!).
Owner's Response: Our primary goal is to make sure that all of our guests have the best possible time while staying with us. We are very disappointed that this guest did not have the experience that she was expecting. We pride ourselves in maintaining our property to a very high standard. Being in the tropics, sometimes that is not an easy task. Our cleaning service, by accident, sprayed glass cleaner on the sofa in this apartment and the bleach in the cleaner has stained the sofa, not a big stain, but one that is noticeable. A new one was ordered in December and is expected to arrive by the end of next month. We encourage people considering our property to read all of our reviews. You will find that Martin, our person in San Juan, goes out of his way to be helpful and is readily available to our guests. We do have some problems with phone reception on the island, but when that happens, texting solves the problem. We hope you will give us the opportunity to show our hospitality.
Helpful votes: 2/2
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