One bedroom condo
My wife and I spent several days in the one bedroom condo in May. On the plus side, a very nice beach is a short walk away and the location is in a nice quiet part of Carpinteria. The town of Carpinteria is a great vacation destination. The condo itself, however, has issues. It is very dark inside with few windows and absolutely no view. The installed lightbulbs are of such low wattage that reading is tough. The floor seal is failing in the kitchen area resulting in exposed concrete and creating a large bubble that if stepped on would crack away revealing additional concrete. Inattention between guests resulted in us finding dirty dishes and pots and pans being put away in the cabinets. Partially used soap and shampoo were left in the bathroom. Not a feeling of being a clean place. Furnace operation is a mystery with no instructions available for the late night arrival. All in all a disappointment compared to other VRBO facilities where we have stayed.
Tourists without a Car,
Families with Young Children
Owner's Response: We are delighted when our guests respond to our property, even if it means we need to improve in some way.. All of our units within this complex are slightly different. Some have a mountain view, most have courtyard views with lots of light. This unit is in a quiet ground floor area with tropical plants, a window in the bedroom overlooking the street and a picture window in the living area overlooking the courtyard.. When made aware of a heater that wasn't operational, we asked for permission to enter the unit and simply opened the lower door and turned it on.. Working perfectly and turned on for the tenant within an hour and half of notification. We now have placed an instruction on the heater itself. Good advice. The other issues are either being attended to with our cleaning/maintenence crews or are still a mystery.. In interviewing our cleaning crew, they found a note of Thanks and Appreciation, from our guests saying they enjoyed thier stay. I have personally contacted the tenant via cell phone and apologized for any inconvenience and thanked them for their input and let them know we valued their patronage. We are better for it when our tenants communicate openly.
As always we appreciate the input and take comments very seriously and have many of our units occupied by the same tenants over and over again..
We look forward to achieving excellence at the Beach for our valued guests and their families. We love our town and our property and are proud of our reputation as dedicated and concerned proprietors of all of our properties..
rob and debbie cozort
Helpful votes: 6/6
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