Lovely Villa, great location
We have stayed in Florida several times but this was our first visit to Bradenton.
The villa was very nice, lots of room for everyone to spread out. The pool was great and was a big hit with the children, unfortunately the spa didn't work, we contacted the management office but nothing was done, it didn't bother us too much as the pool was the main interest. Also had a problem with the tv in the main room, no signal for five out of seven days, rang the office and a nice lady told my husband what to do, it still didn't work but in the end we decided not to worry about it as we didn't use the tv much anyway but it would have been nice if someone came to sort out these issues without us having to make a fuss first. other than that the facilities were very good. We were a little disapointed that you had to pay extra to use the playstation, things like that are usually included- we didn't bother but with three children, no tv and no playstation it could have been a problem if the weather was bad and we couldn't use the pool. However the saving grace for my teenagers was that the villa had free wi-fi so they could stay in touch with their friends, it was also very hand to be able to look up address's etc
The area was very friendly and felt safe, lots of things to do nearby, the beaches were fantastic but most of all I would recommend that visitors go to Yoders Amish Village in Sarasota for amazing food and a great gift shop!
Families with Teenagers,
Families with Young Children
Owner's Response: Whilst I was of course pleased that our guests really enjoyed their stay at our Florida holiday home I was most concerned that they experienced problems with the TV and the spa and that they felt that the service from our local management company was lacking. I have been in contact with our guests on their return to the UK to obtain more details and then with our management company for their views. In summary, the issue is one of communication for no repairs were required, the TV and spa are working correctly and our free Playstation and games are still in place. Our guests contacted the management office just the once where the staff felt that both problems had been resolved over the ‘phone. A follow up visit was made to the villa to check that everything was OK and further advice was given on how to increase the bubbles in the spa. Clearly there was a breakdown in communication, the guests continuing to have problems with a TV (one of three) and spa but our management company believing that the issues had been resolved. For those readers interested in knowing more I have attached some of an email from our management company that looks after the villa.
I have been in contact with the guest who has commented as follows: “...None of these things spoiled our holiday but I guess I felt that we had better things to do than keep ringing the office to get things sorted out. Thanks Paul, I have already recommended the villa to our friends and family, it’s definitely an area we would like to return to”. The point I take away is that guests must be very clear as to whether a problem is resolved or not and our management company cannot assume that silence indicates satisfaction. Our Florida holiday home is very important to us, we enjoy our own holidays there and want our guests to have equally enjoyable experiences. We will continue to strive to meet and surpass the expectations of our guests.
Management Company MD: “Due to the physical set up of the TV/cable system we can receive calls from guests who inadvertently change the input source on the control which in effect disables the cable. Heather explained the process to Mrs. B in detail who said she would try it and contact the office if she required further assistance. Mrs. B mentioned having difficulty with the spa and again Heather talked her through the operation. Mrs. B did not contact the office again regarding either issue and it was assumed that everything was ok”.
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