Could've been so great...
Could've been so great...
Submitted: November 13, 2012
Stayed: October 2012
I'll start by saying that the location is great, it really is fantastic. It's about a 5 minute walk to the Anne Frank House and maybe 10-15 minutes walk to Dam Square. There are lots of restaurants around (although check the times, lots were closed fairly early, before 9pm when we we were there) and 2 grocery stores nearby.
However, this place got a low mark because it wasn't quite as advertised. I don't really care about a "cold bottle of prosecco", but if you promise it in the ad, which they do at the very top, you should provide it. Or if it was just a way to get people to book it when they first posted this unit, they should update the ad and remove this. Either way, there was no prosecco, which wasn't the only thing they didn't provide.
The posting promises soap basics, but there were none provided other than a bottle of shampoo and conditioner. There was no hand soap, no dishwasher tabs, no dish detergent, no laundry soap, absolutely nothing. We were glad that we were prepared and had brought our own, having had problems with previous rentals promising to provide items and finding none when we showed up.
I would also say that despite their posting say that it is "suitable for elderly or infirm", it really isn't. There is a very very steep flight of stairs that even my husband, who is quite fit, had trouble climbing. I have some difficulties walking, but can certainly do stairs better than the elderly or infirm and found the stairs difficult to climb when carrying a cup of coffee as I really needed the hand rail to get up the stairs.
The other thing was when the manager showed up to meet us - fairly late I would say since I called him before collecting our luggage at the airport and we got there before he did - he raced through the basic information. We wound up having to ask him how to work the heat, where the nearest grocery store was, directions to the main street, the wi-fi password, etc. He basically wanted to give us the keys, collect his money and leave. I think that when being shown an apartment to people unfamiliar with a city or the area, it's best to show them where things in the apartment are located, how things work, where to find the nearest amenities, etc.
Overall, not terribly impressed with the management of this unit. It could've been great if they'd provided everything they promised and hadn't rushed us through our check in, making it obvious they're just there to make a quick buck.
Helpful votes: 5/5
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