Excellent Customer Service!
Submitted: May 19, 2013
Stayed: April 2013
This was our first time renting from Home Away, so we were a bit nervous, but, fortunately, had no reason to be. Solly and his team provided excellent customer service and they greatly exceeded our expectations. Solly was very helpful by calling us, providing a phone number to speak with his niece in the United States, and was always prompt answering any questions we had. Our original inquiry was regarding a different apartment, which was unavailable, but Solly asked questions and provided us with a few options according to our specific needs. We chose this apartment at 100 Picaldilly mainly due to its prime location and because we had 7 people and wanted to have 2 bathrooms!
The driver, Chris, is highly recommended. Our group was split up and arrived late at different terminals, but Chris managed to find all of us and brought us to the apartment right away.
The apartment is spacious, secure, clean, and quiet. The pictures are accurate and the other reviews also describe the apartment correctly. The pullout couch in the living room worked well for our grown children along with the couch. Due to our missing luggage, we needed to remain close to the apartment for the first two evenings, but we were happy to discover traditional pubs and quaint restaurants down White Horse Street, next to the apartment. The Green Park tube station, which has an elevator, is 5 minutes walking distance along with a grocery store, Pret, and Starbucks.
We were able to walk to several attractions through Green Park such as Buckingham Palace, The Royal Mews, Queens Gallery, Churchill War Museum, the Guards Museum, and even continued down to Big Ben, Westminster Abbey, and finally to the London Eye.
We would not hesitate to rent this apartment again or to contact Solly for one of his other apartments!
Helpful votes: 1/1
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