11 Reviews of Property 854405 in Mayfair , United Kingdom

I haven't been to London in quite some time so I took a leap of faith and rented an apartment for 3 of us to take a trip; a chef, a bar man and a restauranteur. We were there on business and also to attend the American Football game at Wembley. Being in the service and hospitality industry, it's the first thing that sticks out to me, good or bad when I do anything from fly, to stay in hotels, eat at restaurants, attend games...you get the point, I take it seriously and it means a lot to me. From my first conversation to my last day we were treated graciously, honestly and welcomed with open open arms. Solly and Pina were amazing. They arranged for transportation from Heathrow, no problems at all. Pina greeted us on time, walked us through the property and the made us feel right at home. What a great way to start our trip which so often goes wrong in so many places. The apartment was nice and clean, had above average amenities, a terrific location for shopping, pub crawls and fine dining(all of which we did) and the neighborhood was safe. It alone was all we could ask for on a last minute booking, but it was the hospitality that Solly and Pina showed that will keep us coming back for many years to come.

We had a wonderful stay in London! The Maddox apartment is in the most phenomenal location. Right in the heart of the shopping district, with easy access to Oxford Circus tube stop and walking distance to Picadilly and Soho. The rental company was on the ball and was extremely helpful with providing any and all information we needed. They helped us arrange airport transportation which was a lifesaver as well. Would definitely love to stay there again!

Location is Spectacular! A little attention to detail and this London Flat could be over the top. We didn't realize that the flat assigned to us had a walk-threw Master Bedroom to get to the Bathroom and the 2nd Bedroom with bunk beds. Thank goodness we are a family and true privacy was not an issue. The pictures were the allure but we found the unit a bit used. The unit is a block away from a tube station and allowed ALL of London to be accessible. Lots to see and shop just walking out the Front Door.

We stayed at Flat #4, 10 Maddox from March 17, 2012 to March 23, 2012. We are a family of five.

The Good: The location of this flat is excellent – truly central London.
The booking agents referred us to excellent drivers to and from the airport. The drivers were professional, informative, and reliable. On our first day, we locked ourselves out of the flat. We contacted the driver and he made his way back to the flat to help us.

The Bad: The flat is small.
The bedrooms are very crowded, especially if you bring suitcases.
There is no phone or toaster in the flat.
The flat is listed as being on the 4th floor but it’s on the 5th floor.
We noticed several things wrong with the flat on the Saturday we arrived – no heat, no hot water in the shower (about room temperature – just above or just below), no sheets for the futon, no wi-fi, no Apple TV, no PS3.
On Sunday, the booking agents put an Apple TV in the flat, told us where the sheets were stored (under the bed in the master bedroom), and fixed the wi-fi. We declined their offer to “find” us a PlayStation. We realized that the washer/dryer did not seem to be working.
On Monday, they confirmed that the W/D was broken and offered to let us use the W/D on another floor – an awkward arrangement that we tried one day but didn’t really work for us. They said an engineer was in the building and that he would come to take a look at the heater and the hot water. He never showed up on Monday.
I sent an email on Tuesday morning – at that point, we had lived in the flat for 3 days without heat or warm showers. The booking agent said they had asked the engineer to take a look on Monday and they were surprised he had not. He came on Tuesday afternoon and fixed the heat.

The Ugly: The hot water problem was NEVER fixed. When we returned to the US, we got an email from the booking agents admitting that the hot water was broken and that they had ordered a part that would fix the issue. For our “patience,” they offered us a free night’s stay the next time we are in London. We had tepid-to-cold showers for a full week and the booking agents knew about that significant flaw and they never told us or communicated to us about it at all while we were staying there. They never checked in with us after early Tuesday. This is unbelievable and unforgivable.
There are also no visible fire alarms or smoke detectors on the fifth floor. This was concerning and may even be a safety issue.

Our apartment was warm, clean, modern, well appointed and centrally located. Oxford Circus tube is literally round the corner.

We arrived at the apartment at 7am straight from Australia and, fortunately, were able to access the apartment immediately. This was most appreciated as we were very tired.

We dealt mainly with Eli. Eli, from our initial enquiry, responded quickly to all our queries. Eli was helpful and friendly and this assisted in making our stay stress free.

We do recommend Eli and the Maddox St apartments to people considering staying in central London.

We particuarly liked being close to the Palladium theatre, Hamleys toy shop and the shopping in Oxford and Regent Streets.

We would rate our stay as 4.5 out of 5. Thanks Eli and Solly.

Flat on maddox street is as near the centre of London as it gets. 20 meters to regent str, 100 meter to Oxford circus. Yet, the appartment is quiet. Plenty of shopping opportunities, lots of good restaurants nearby. Soho, piccadilly etc within a short walk.

Our family of five was comfortably accommodated for one week - plenty of room for all of us.

Small shop near on Maddox street for beverages etc. Groceries froom John lewis (150 meters away).

We had a wonderful holiday, during the best shopping season (just after Xmas).

Thanks to Solly as well, he was very helpful during our stay!

I can easily recommend this to travellers, families etc.!

we have had a very pleasant stay in this well located apptment in london, just in regents street/oxford circus
The assistant agency maid was very kind as well as the rest of peolple we talked with them about the reservation
Clean, well provided (kitchen, bathroom, beds)
Everything nedeed to spent a good time in London
Will recommend to our contacts, and will come back

This lovely flat is ideal for groups. My group of 4 spent 3 nights very comfortably. It really is in the perfect location. Walking distance to oxford circus, picadilly circus, soho, etc. And a short tube ride to anywhere else you'd want to go. Despite being in a very busy area, it is pretty quiet (on the 4th floor). Only downside is the flights of stairs, but I'd say that's pretty standard for London.

Thoroughly enjoyed my stay, and I would recommend this flat without any hesitation!