bien situé mais....
logement bien situé à côté de St vincente. Photos conformes à l'annonce. Par contre, à notre arrivée plusieurs problèmes : seulement un feu électrique fonctionne (cela nous avait été signalée avant notre arrivée), le propriétaire du logement nous indique qu'un client n'a pas rendu les clés à son départ (une clé est dans la nature), le courant saute si vous utilisez plusieurs appareils, le frigo contient des aliments et à notre arrivée du linge séché dans le logement, tout ceci nous a interrogé sur la qualité de l'accueil. Nous utilisons fréquemment Abritel, il s'agit d'une première expérience de ce genre. Cependant, peut être aurez-vous un autre accueil !
Owner's Response: I just found out about this review.. I own the place and my friend Ana Paula usually takes care of reservations for me. In fact, she texted me at the time but i confess that i forgot to check and read the review and make an appropriate answer.. now that i have read it i am shocked!!
The facts :
1 - The cooker was not working properly, a kind of a sparkle appears when we turn on one of the knobs (just 1); obviously the main supply falls down. ALL electrical installation inside the house is new!
2 - Some clean, perfumed and freshly washed laundry was drying inside the house - the house maid forgot to take it out! sorry!... and no more comments about it!
3 - I usually leave for the incoming guests tomatos or perignon champagne that the last guests forgot... and no more comments about it!
4 - If the last clients forgot to leave the key i think that giving the master key (that give one more turn than the others) is the correct procedure until a new door lock is provided!
But this guest is short fused and started to panic because i did the test in front of her to explain what happens with the coocker.. in fact, we even texted her the day before she arrived explaining that we had this problem and we couldn't repair it before their arrival and we assumed to fix the problem on the next day. She answered "no problem" because she was not thinking to use the cooker..
After 20 minutes trying to explain that the house is safe she started to panic and delirious about safety ??!! I´ve repeated many times .. "no problem, it doesn´t explode !! It is safe...", i even explained that the place is insured and has outside surveillance cameras (S.Vicente Palace is next to the house) and so on and so on ..
but she was really in a bad mood or maybe she was acting i don´t know.. because now that i recall, can you believe she didn´t pay what we usually ask for - 50% in the reservation act - she payed less then 40 % (!) and she ran away on the second day, leaving the apartment without a note or paying anything else ( she booked it for 2 or 3 days, i can´t tell now)..
in other words for you to understand what happened, imagine someone who starts their holidays looking for problems.. ...
someone who i don´t recommend!!
Usually everybody feels pleased to be here.
Helpful votes: 4/5
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