My wife and I along with another couple ended up staying only one night at the villa. Despite the great reviews, we encountered an awful experience. It had not been cleaned prior to our arrival, and the lower floors smelled incredibly damp and seemed to be full of mold. Mold to the point where we all became ill and had no other choice but to leave. We managed to stay in the villa our first night in Malta since we arrived late, and had no other choice. When contacted both David and Jane said that they would send the maid for a free cleaning sometime the next day. Unfortunately, mold is very serious and not something a maid can fix in a two hour time frame, nor does anyone want to or deserve to spend their first 2 days of a one week vacation waiting for the house to be prepared and cleaned properly. From this point on both David and Jane became quite difficult to deal with. This was actually quite shocking since they had been nothing but helpful emailing back and forth for a month prior to our arrival.
We had several issues with the overall upkeep of the villa including the cleanliness and major issues with mold. The bed sheets had hair all over them, and there were only two blankets to be found in the entire villa. (both unusable). In addition, there was mold found in various areas of the villa including showers, shower curtains, walls, etc. The entire two lower levels of the villa including the games room and club areas smelled so strong of mold that we couldn’t even stay in that area for more than 5 minutes.
The pictures for this villa are very misleading. The pool is actually located in the front hard and comes with no privacy, and the lower levels that look filled with games, a disco, work out area, and more, are actually quite barren and lackluster.
Our overall experience with David and Jane was quite disappointing. We offered to cover the fee for a cleaning once we left, pay for the night that we stayed, and pay a fee for the check-in process and for any maintenance that was done prior to or after our arrival. Unfortunately, we were told no refund would be given whatsoever for the unused days and that our claims were simply false because the snooker balls had been moved around downstairs so it meant we must have been downstairs and had fun.
Unfortunately, the villa was not a place where any of us could stay(all sick by the end of the first night). Thankfully everything worked out for us in the end, other than having to pay for 2 villas.
Helpful votes: 3/3
Did you find this review helpful?