Honfleur cottage ref 81237
On arrival first impressions are important and the first thing we noticed was the yard was unkempt and full of weeds. Upon opening the front door the first thing we noticed was the smell, a real damp smell which stayed with us for the whole week. Despite buying air freshners and opening windows we could not get rid of the smell, it was awful. We had to do a lot of cleaning before we could settle in. There were 3 large damp patches on the wall in the bedroom which had fungus growing on it and a damp patch in the ceiling. We have photographs to confirm this. The bed was the most uncomfortable we have ever slept in and had a massive dip in it that made sleep very difficult. We e mailed the owner and she apologised and said maybe the house was not being aired correctly. The other issue we had was that the shower and toilet opens on directly to the lounge and you had to leave the door open to aid airing. To be fair, the house is ideally situated for looking in and around Honfleur, its just a shame the description did not match the reality. Since we arrived home the owner says she has sorted out the issues we found, which may be so, but is of little help to us who had a holiday ruined by what we found.
Owner's Response: I am saddened by this review. I have been renting my cottage since 1995 and have had perhaps 5 critical comments in almost 20 years. Indeed, some guests return again. I responded as soon as the above guests emailed me. I came out to view the cottage a few hours after they had left. My cleaner was there and there was no smell at all, nor indeed, for the week I was there. She insists the cottage was perfectly clean for their arrival. She was Head of Housekeeping in a local hotel and I have every confidence in her.
My cottage is not damp, but it is an old almost detached property with thick, stone Normandy walls and condensation can arise when warm air hits cold walls. I always tell this to guests and ask them to make sure they air the cottage and to take care. I accept there was a small water stain on the ceiling because a rainy winter and spring meant that some water had come down the chimney. This has now been rectified. I also accept that, in this instance, there were a couple of dark patches, certainly no fungus, from condensation on the chimney wall. It took me 2 minutes to clean off and never re-appeared. Nonetheless, it would not be welcome for anyone to arrive to find this. For this reason, I offered the guests a refund equivalent to one night's free stay, which they refused. They asked for a 25% refund. I, also, said I was willing to refund all the money had they wanted to move elsewhere.It is very important to me that people have a good holiday in my cottage.
As for the courtyard, I can only say that I usually go there more frequently to plant lovely flowers for guests but my sister has been seriously ill and then died in May. I have been travelling to Lancashire from London to care for her and therefore, had little time to get to Honfleur and had not been there since March. At that point, I also had to find a new cleaner because my neighbour who has looked after my cottage since 1995 moved away. My new cleaner will now air the cottage more and deal with condensation patches should this ever re-occur. It has been very stressful and upsetting for me.
I replanted the pots in the courtyard to make it pretty again for guests.
In my description of the cottage, it clearly states that the bathroom is off the living room. It was newly renovated when I bought it, and spacewise, it makes most sense.
As for the bed, I appreciate that we all have different tastes in comfort, it is a newish latex mattress.
My sincere wish is for you to enjoy your stay.
Helpful votes: 2/2
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