4 Reviews of Property 72169 in Wailea, Hawaii
Wailea 'Ekahi - Oceanfront Complex - 1 BR/2 BA Condo!
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Wailea 'Ekahi - Oceanfront Complex - 1 BR/2 BA Condo!
http://www.homeaway.com/vacation-rental/p72169vb
808-283-3773
Ekahi Village
Wailea
Sadly disappointed...
Submitted: April 22, 2013
Stayed: March 2013
in the owner…As repeat renters, we found a few things disappointing compared to our previous visit to this unit in Ekahi. We are pretty low maintenance travelers but felt the disappointments were significant enough to let the owner know. We did not notify her until the day before our departure because we were not looking for anything in return, simply to make her aware. The owner’s response completely set us back.
We have loved renting in Ekahi since 1996. It is a great place! We will, without a doubt, rent in Ekahi again. Simply not from this owner.
If you are potential renter, please review the email exchange below. Then decide if you want to rent from this owner or choose from the dozens of other rental opportunities in Ekahi.
Email from my wife to the owner:
Hello XXXXX,
My family and I are staying this week in your unit at ekahi XXC. This is our second time staying with you and I feel that I should share some disappointment regarding the unit this trip.
My husband and daughter were very rudely told by the housekeeper that they could not put any of the groceries in the fridge. Not check in, just drop things off in the fridge. We have 2 beach towels, 4 regular towels, one set of dirty sheets and the master bath looked and smelled as though it had not been cleaned. The mattress on the bed is way past its prime, one side is almost broken down. We still love Ekahi and the unit’s location but not sure how often you get into the unit but as an owner I felt you should know.
Owners response:
Dear XXX.
I am apalled at your Email and only wish you had let me know prior to your last day, I have had nothing but compliments on our unit and the housekeeper and the last three guests have requested return visits next year and they have been frequent Ekahi visitors. There have always been more than enough linens fir stays if three weeks or more and I can not believe your comments. Aloha Hxxxx Mxxxxxxxx
We have loved renting in Ekahi since 1996. It is a great place! We will, without a doubt, rent in Ekahi again. Simply not from this owner.
If you are potential renter, please review the email exchange below. Then decide if you want to rent from this owner or choose from the dozens of other rental opportunities in Ekahi.
Email from my wife to the owner:
Hello XXXXX,
My family and I are staying this week in your unit at ekahi XXC. This is our second time staying with you and I feel that I should share some disappointment regarding the unit this trip.
My husband and daughter were very rudely told by the housekeeper that they could not put any of the groceries in the fridge. Not check in, just drop things off in the fridge. We have 2 beach towels, 4 regular towels, one set of dirty sheets and the master bath looked and smelled as though it had not been cleaned. The mattress on the bed is way past its prime, one side is almost broken down. We still love Ekahi and the unit’s location but not sure how often you get into the unit but as an owner I felt you should know.
Owners response:
Dear XXX.
I am apalled at your Email and only wish you had let me know prior to your last day, I have had nothing but compliments on our unit and the housekeeper and the last three guests have requested return visits next year and they have been frequent Ekahi visitors. There have always been more than enough linens fir stays if three weeks or more and I can not believe your comments. Aloha Hxxxx Mxxxxxxxx
Owner's Response: In over 30 years of renting our condo, we have not had any type of complaints as this review indicates.
To begin with, the renters were looking for a discount in the prime time spring break period and we went back and forth on the price which is considerably lower than other comparables. They arrived and asked to store items in the refrig. at 9.30 in the morning(checkin is 3.p.m.)I was not made aware of this until my housekeeper informed me. There are ample towels in the unit: my phone number is on the counter by the telephone and had I been made aware of her complaints we could have alleviated this situation. The last three guests have requested a return visit for next year and as most of my guests are repeat visitors, I was "appalled" at the comments made.
To begin with, the renters were looking for a discount in the prime time spring break period and we went back and forth on the price which is considerably lower than other comparables. They arrived and asked to store items in the refrig. at 9.30 in the morning(checkin is 3.p.m.)I was not made aware of this until my housekeeper informed me. There are ample towels in the unit: my phone number is on the counter by the telephone and had I been made aware of her complaints we could have alleviated this situation. The last three guests have requested a return visit for next year and as most of my guests are repeat visitors, I was "appalled" at the comments made.
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Wailea 'Ekahi - Oceanfront Complex - 1 BR/2 BA Condo!
http://www.homeaway.com/vacation-rental/p72169vb
808-283-3773
Ekahi Village
Wailea
Great Location and Good Value
Submitted: December 11, 2012
Stayed: November 2012
We are very satisfied. Wailea Ekahi is an excellent, well maintained complex. Unit 28C provides a nice balance between closeness to the ocean and pools without a lot of traffic and noise. The unit is well maintained and functional but not "fancy." We would stay here again.
Recommended for:
Age 55+,
Families with Teenagers,
Families with Young Children
Owner's Response: Mahalo for your kind words. We are in the process of working with a number of contractors for a major redo next year. Aloha, Helen MacArthur
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Wailea 'Ekahi - Oceanfront Complex - 1 BR/2 BA Condo!
http://www.homeaway.com/vacation-rental/p72169vb
808-283-3773
Ekahi Village
Wailea
Everything we needed!!! Great Owner!!
Submitted: October 13, 2012
Stayed: August 2012
I highly recommend this rental.. We stayed here for our honeymoon after being married on the beach right down the path from the condo .. The condo has literally everything we needed. Fully stocked kitchen complete with spices and all utensils dishes etc... The lanai off the kitchen was just perfect..beautiful view to enjoy morning sunrise. Or evening barbecue to watch the sunset! There are nice beach chairs,toys umbrella. Everything we needed!! Also, the king size bed was very comfortable. With good clean linens and lots of extra pillows. We will be back... Hopefully soon!!!
Recommended for:
Age 55+,
Sightseeing,
Families with Teenagers,
Families with Young Children,
People with Disabilities
Owner's Response: Thank you so much for your review, Deborah. I hope this finds you enjoying life as a new bride. I am so happy everything went well for you in Maui. Aloha, Helen
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business
Wailea 'Ekahi - Oceanfront Complex - 1 BR/2 BA Condo!
http://www.homeaway.com/vacation-rental/p72169vb
808-283-3773
Ekahi Village
Wailea
gordonr@openroad.ca
Submitted: December 2, 2011
Stayed: November 2011
We really enjoyed our stay at Wailea Ekahi. Located right on a great beach for kids, swimming, and snorkeling. The pools were nice and multiple pools meant folks that wanted it quiet were separate from kids that wanted to play. Our unit was quiet and had a great view of the sunset. The unit,while not recently updated, was spacious and well-equipped and was a great spot for our family.
Recommended for:
Age 55+,
Families with Young Children,
People with Disabilities
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