Nice Location .... but take care !
Review Submitted: November 19, 2008
Date of Stay: August 2008
Location was pretty and within a relatively short drive of several Loire attractions. Lots of surrounding fields so good for kids to run about safely. In August local chateau hosts a hunting festival, which is interesting so long as you aren't vegetarian. There are several town markets to explore.
Had a good hol overall but experience a little spoilt by young lively dog which was too excitable with the children and had a tendency to bite. Resulted in some tearful episodes with most of the 9 children (between 4 families!) and defensive behaviour from owners. Also we felt that an excessive amount of our deposit was kept, some of which covered breakages to ropey play equipment.
Owner's Response: We were very pleased to welcome this group holiday at La Roultiere this summer, and glad to hear that they enjoyed the surroundings and the facilities at La Roultiere. They hired 4 out of 5 of our gites.
I am surprised that they felt the need to comment of the cost of replacing the play equipment broken by misuse by the younsters in this party. We were notified and apologised to by the adults of the party who had witnessed the breakage. The party leader actually spent time trying to buy a replacement, however I suggested that a better deal and price would be found on the internet. The cost of replacement was discussed with the booking member of the party before departure and a price for its replacement was happily aggreed. Other deductions made were specific to damage in gites reserved by other members of the party. These items were specified in our written correspondance to the booking member, after considerable discusion and without disagreement, on the telephone. Perhaps the reviewer has not been made aware of this correspondance, and therefore suggest contacting the booking member of the group.
We felt saddened that the children did not enjoy the company of our family pet, unlike our other guests and young children here the same week, and before and after this groups stay. Again, in reference to the complaint we were sadly only told of the apparent problem on the last evening of the holiday, therefore we can only assume it was at the time not an issue worth raising, and additionally were unable to help or intervine in the situation. Again this was discussed to the party's satisfaction before departure.
If any readers of this reveiw have any questions regarding our family pets, or the terms and conditions of a booking at La Roultiere we are more than happy to answer your questions.
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