3 Reviews of Property 453532 in County Westmeath, Ireland

Owner's Response: Eva. Booked four rooms owner occupied, she wanted to book the best rooms, and so i assured her she would have them, not only that but, i put an extra bed in one of the rooms, to allow for an all boys together room. The four best rooms were two on one floor and one on another one. I noticed Eva was not happy minutes on arrival however, as she said she was cold as she lived in spain i assumed it was just a climate adjustment, anyhow i showed her the temperature settings for the heating and since i could not quantify myself what heating they would need, i showed them how to use it themselves to set their own temperature settings. And instead of an owner occupied house, on arrival they got an added bonus as i chose to give them the use of the entire house on their own which i think was very good for a period house of its kind and for the money they paid. They proceded to pick rooms on arrival which were not prepared for them and i prepared three additional rooms for her children even though she only booked three in total firstly. I telephoned them midway through their stay, and Eva told me they were having a fantastic time and the house was beautiful and so i was happy and i felt i could relax knowing they were having a good time.There was no gas leak we do not have gas in the house. I did tell Eva, they would have 265 litres of oil to use for their stay and if they used it up they would need to buy more.However, despite the fact that i left the tank half full, i ensured they got another delivery of 200liters which they got, midway through the week, , i telephoned Eva on Friday and she said she had left on the Thursday a day early,citing a gas leak..The aga gives off a standard odour when it runs out, so i can only assume the house was an oven for the duration until the heat ran out and so did they. I am sorry for the fact they felt they had to complain, the house was left equipped with food and drink, logs and briquettes for the open fires, and a host of other non essentials and i gave them the very best of my attention. The failed to ring me on my number that i had advertised on my website, this was the number i asked them to ensure to keep with them during their holiday. The best i can do Eva is offer you or your firends a free weekend of your choice, but please be assured that i have had many satisfied families for self catering and i do hope i will have more in the future. I wish you all the best in the future and thats all i can say Regards, Anne.