Owner extremely anal - beware of hidden fees
The owner is very unreasonable and particular about cleanliness and extremely difficult to deal with. The cleaning fee basically only covers the cleaning of the linens. Before our stay, we were very sternly lectured to clean the grill, clean the kitchen floors and wash our dishes before we leave. If for some reason, any of the above doesn't happen, a charge will be applied and deducted from your deposit without your consent. Not only did we do the above during our stay, our entire party spent an hour before we checked out emptying the trash out of every room, making the beds, wiping the counters, tables, etc. and basically returning the house to the condition it was found in. Nonetheless we were still charged for not taking the garbage out to the garbage bins near the community pools despite the fact that the contract only reads to “make sure that the garbage is secure in the garbage canister in the garage”. Only after 3 polite messages with the owner did he finally acknowledge the glaring omission in the contract and withdraw the charge. If the owner had any one of a) knowledge of contract law, b) common sense, or c) human decency, then this wouldn’t have been raised as an issue.
The house is actually nicer than it seems in the picture. But the kitchen was missing a number of essential items that you would normally expect, including a frying pan, cutting knife, BBQ cooking utensils, etc. Also the BBQ grill was pretty crappy – our food did not have a “grilled” effect. The beds were very hard and uncomfortable. The house is also not located in the best of neighborhoods in our opinion. The facilities near the house are a nice bonus, though.
You should treat renting this house like you would borrowing your boss’ house for the weekend. Return it in the condition it was found in, and make sure there was no trace you were ever there because apparently the rental fee and cleaning fee covers nothing.
Owner's Response: I am sorry you had a negative experience. I try to accommodate each renter and this includes ensuring the house stays in the condition suitable for the next renter. I use a cleaning service, (which does handle linens, vacuuming, mopping floors, and cleaning the bathroom and the entire house) but unfortunately it does not include taking the trash to the dumpster. I did advise that the garbage needed to be brought to the dumpster over the phone, but I could understand your confusion. However, the funny thing is that I never had one conversation with the individual who posted the review. I never suggested that the floor should be mopped and scrubbed. And, yes, I did advise the woman over the phone that you may use the grill, but you must clean it as well because the cleaning company charges me an additional $50 to clean the grill. As for the brand new grill being so bad... your the first to complain. You also addressed that you texted me three times regarding the $20 charge for leaving your garbage in the basement garage. To be clear, the texts were actually three in a row (back to back), and I immediately responded within minutes and complied with your request and refunded your money. Again I am sorry your experience was negative. I have constantly made myself available to you the entire weekend. There were also cooking utensils at the house. This is a new home and at the time, I did not have a grill set at the house. My apologies. However, you could have made do with the spatula and indoor cooking set there. Also, to ensure all future renters, I have made sure to make the proper changes to fulfill your experience based upon previous suggestions.
Helpful votes: 2/2
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