I was excited upon initially booking the apartment, however as it got closer to my stay, I became worried as the reviews were getting worse. Sure enough, upon arrival, we were disappointed with the apartment.
First, parking. The hotel (the condo is located in a hotel) requires valet parking. You are not allowed to access the car while in the garage. On one of the days, my car came back with a scratch. When I inquired about it, they said, "we accept no responsibility". Next, upon initially checking in and handing over the keys, the attendant wrote my credit card number down on a piece of paper. When I said no, you aren't to do that, she argued with me saying it was hotel policy to write down credit card numbers. She then put the piece of paper in her pocket! I had to cancel my card immediately upon arriving home.
Second, the apartment. It is decorated in a modern way and is quite spacious, however it was dirty. Lots of stains on the carpet. We found several dead bugs, both in the bathroom and in the living room.
Third, the noise. Believe all of the reviews. The apartment sits directly about the bar/nightclub and it is soooo loud at night that it was very difficult to sleep.
The only real thing this place has going for it is location. It's conveniently located to the main street and the lifts. Having said that, I would rather walk farther than stay in the place again.
Owner's Response: It's a busy and exciting time of year in Whistler. While every effort is made to keep the unit completely clean and ready for out guests, it is very difficult to keep the units in almost new condition. While the carpets in the units are professionally steam cleaned every spring, there will be times where accidents happen and stains on the carpets cannot be removed immediately before the next guests arrival. The cleaning staff will be made aware of the bug concern as this is not acceptable. The Adara hotel is in the heart of Whistler and generally, people do go to Whistler at this time of year to enjoy the energy and excitement and partake in the night life. We recommend to guests that they research the area prior to visiting. Guests are also advised of more than one parking option. Valet parking is just that. Valet parking and while damage to vehicles is very unfortunate, it does happen as with any valet service. For this unit there is additional parking across the street and you can come and go as you please which the guests are made aware of during booking. We will also be sending this review to the hotel manager as the issue with the valet booking seems questionable and will be addressed. We value feedback from all of our guests and thank you for your review.
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