Not Quite What We Hoped For
Submitted: September 30, 2012
Stayed: September 2012
We had booked a 5 nite stay here, but left after 4 due to the following issues. Upon arriving we could detect a musty odor, strongest scent in the MBR/Bath area. Our clothes hung in the closet amid household clutter. A hanging device to absorb moisture in the closet began to leak an oily residue. Gwen said none had ever leaked before and thought this a better alternative than a de-humidifier due to a noise issue. The bath had dark stains on the tub floor, many dark grout lines in tub surround, dark baseboard next to tub, a shower curtain liner with numerous black moldy patches, no place to hang your towel after bathing. The chair and a half in MBR is a very tight fit for 2 to relax and watch the only TV in comfortably. Then there are the BUGS which come out mainly at night. Gwen said "we're in the mountains and nothing she could do about it." After nabbing 25 plus bugs most in BR/BTH, I stopped keeping my stick count tally. Most appear to be a cricket/grasshopper relative? We have a quarterly exterminator visit at home to deal with SC Palmetto bug issue. We think this could solve the issue of mountain bugs too. You do hear Gwen moving about on the floor above, which is to be expected. This might be an issue if you're a light sleeper and like to sleep past 7ish in the morning.The porch offers a beautiful view and it's lovely to listen to the nocturnal sounds of the forest. On occasion one can hear trucks & motorcycles from the highway below. What puts a damper on using the porch is the numerous yard dogs in the surrounding homes. One morning we were awakened at 6:15 with closed windows. An evening meal had to move inside when it became too annoying. Gwen appears to be a very nice lady. She was gone much of the time during our stay. We could always contact her by phone. She saw us loading the car a day early & we spoke. We first told her we're leaving due to weather, then decided to be truthful & tell her some of our issues. We did not mention all of the above to her. She offered a nite's refund, which we did not ask for. She sent a partial refund minus a cancellation fee. We're sorry that this is Gwen's 1st negative review. We do not feel our expectations are overly demanding & this is a truthful account. Our top three concerns were the musty odor/moisture issue, the bathroom & tied for 3rd bugs/barking dogs. It is a beautiful location, minutes to Asheville & numerous area activities. However, due to our experience we would not return to this rental.
Owner's Response: I work very hard to make sure all my guest have a positive experience here and the great reviews I had so far indicate I've been successful. When I realized they were packing their car to leave, I checked in with them. She initially told me that they had done everything they wanted to do in Asheville and decided to just go home (they live about 3 hrs away). After speaking with her for a few minutes that she brought up the issue of the shower curtain - which when I checked did have a little mildew at the top. I've changed it - and have added a towel rack. Re: dampness - we had a few days of hard rain before they arrived. I noticed the dampness and hung the Damp Absorber's up. I'd never had a problem with dampness before. After they left and the rain cleared up, I discovered a hole that had opened up that let water drain down to the outside of the house of their bathroom and closet. I have covered it so no more rain can get in and am getting estimates on repairing it permanently. Any one who owns a home knows that these things happen. She also told me she was a cancer survivor and highly sensitive to environmental issues.
The dogs did bark one night and that usually only happens when there is a bear in the vicinity. It is, after all the mountains and I have no way to control any thing outside my walls. I've rented the unit as a long term rental for a year and a half, and about 5 months as a vacation rental, and there has not been a single complaint. No one else has heard dogs, heard me walking - basically everyone has been very happy here. (note the great reviews I've had so far)
She clearly is a highly sensitive individual. If I had the grass and woods around the house sprayed for the bugs that naturally live there, she would have complained about the chemicals. I've decided this is one woman who would have complained about something.
I did refund her that final night and, again, sorry she had a less than perfect time here. But, apparently it was fine for 4 out of the 5 nights - before they were bored with the rain and went home.
Helpful votes: 2/2
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